Customer Relationship Management Within Bluestreak Podcast
Video Text
00:00 That capabilities within blue streak, the customer relationship management capabilities within blue streak. Today on our next slide, we will have run belts. He is our director of strategic accounts, be our present presenter and as always we will have an opportunity for you to raise your hands throughout the presentation and then certainly afterwards, so there is in the next slide. Let's get going. Run. Please present. Thank you.
00:41 We're going to record this presentation today too so that you can share it with others in your organization that weren't able to make it to this meeting. We're going to be talking about blue streaks crm functions and as you know it's a browser based system so it has the added advantage of con activity with other blue streak modules you're using, so it reduces the double entry and data redundancy, which is what you would have if you were using a third party crm tool. A blue streak provides remote access and mobile access and that's really important because a crm solution that can only be used in the office is really no solution at all. You have to have the capability to enter data into your crm tool from any location that trade shows, customer sites, while visiting a prospect or even from a vendor site and do it from some type of mobile device, and this is especially important for field sales personnel because a, they need to have contact information and other basics, but they also may need access to sales collateral and other other customer or prospect data in order to close a deal.
01:59 So some of the advantages, a browser based crm solution provides anywhere, anytime, access to your data in real time, which is important. Also a real time system across multiple devices, whether you're in the office at home or traveling, and the ability to share information makes collaboration across various departments in your company a whole lot easier. Also, the ability to scale according to your business needs and was blue streak. You have unlimited data storage capability and then when we talk about cost savings, will using blue streaks build in crm solution saves you the money from implementing, maintaining and managing a separate solution. So you've already got it. That's built in and it's a great tool to use and when we talk about consolidated data, this means that you keep all the data together in one database rather than having disjointed silos of information across the organization that can be shared between applications.
03:14 Blue streak provides an easy way to enter and keep track of your customers, your prospects of information that's related to those like a company name and also parent company if that's applicable. And in some organizations it's important to the parent company is, uh, there's also multiple location addresses that you can set up. You can add and manage, follow up tasks. There's unlimited notes. You can attach media pictures, videos, diagrams, or other files. And you know, we, we have a bullet point here for task management and you know, it's not enough to just collect data. You must also understand it and be able to use it as a basis for some type of action. So blue streak provides the capability to keep track of previous tasks and email sent to contacts as well as edd future tasks that will automatically show up as reminders when tasks are due past due or due to be completed in the near future, and I'll show you this in a few minutes and then along with a list of the tasks for the logged in blue streak user, there are also hyperlinks to other relevant data such as customer, prospect or vendor master record and as part of contact management, you can organize your contacts into groups and in in any context that you see fit because you set up the groups and the individual labels that make sense for you.
04:50 You can view information utilizing various building on search mechanisms, various reports, and then also grid queries and grid grid report layouts can also be changed easily and immediately on the fly and the system remembers the preferences of each user for the next time they log in. You can also receive valuable alerts or notifications in real time. You also have a dedicated email client inside of your blue streak, crm user interface. And then finally, uh, there's internal contact and collaboration integration capability using blue streaks I male or internal mail communications hub, and you can communicate and collaborate with others within your company as well as with outside personnel, either via email or text message. Now I want to show you some of these features and you can raise hands, uh, if you have a question and we'll be looking for those as well. So let's go to the, um, the demo page here. And this is the main log in portal page that you would see.
06:10 Yeah,
06:12 when you first log into the system. And the thing I want to show you here is this email tab right here.
06:19 There's management, sales, business development, customer service personnel. They can all be kept in the loop regarding mission critical activities and next steps for communication and collaboration. There's automatic email notifications of new tasks assigned, which you can see down here. There's different tasks that have been assigned to me. And after I've received that, a notification, I can get rid of any that I'm done looking at, uh, you know, so you control what that looks like a, but you will get those automatic notifications every time a task is a, a set up for you and then the and run. Yeah. Yeah. Can you zoom in just a little bit on the browser? Let's get a little bit bigger. A, I don't see that.
07:14 Yeah.
07:16 I have the hamburger menu on the far right. Yeah, right there. And then you can zoom it. Click the plus.
07:29 Yeah.
07:33 And then one more. One more. That's good. Thanks. Alright. Hopefully everybody can see that better. OK, let's move on to the calendar Tab. You can show a calendar by normal business hours or on a 24 hour day view. And you can look at day, week, month, or a timeline, a snapshot here. So if we want to look at the day, uh, you can see, you can see what's happening for a particular day. You can look at a month calendar here and see if you have any appointments set up for that month. What you can see, I've got a couple of them here,
08:18 or on a timeline snapshot, a snapshot, you can actually, uh, pick the dates you want to look it up, any appointments that you have during that particular period of time. So that's a real quick, a calendar of view that you can set up and you can, you can take a look at, um, you know, you can, uh, you can manage those yourselves and, uh, just set it up however you want that on the tasks tab here that when you first log in to blue streak, you'll see there are, uh, any tasks that are set up for you. And you can see down, I'm down here, this green one, I set that up as a green for my benefit as a high priority item. So you can pick a color that you want to just kind of catch your eye and say, OK, that's a high priority island was to make that, you know, whatever, whatever color that you want it to do, you can see that we've got some that are in progress. The required date has already expired. And so those are, are actually a past due items. Sorry about that. And um, you can even change the look of this. If I wanted to move the status column over to here, you just drag it, drag it and drop it in there so that you can see a quickly what the status is of specific tasks and then it'll remember, it'll remember how that particular user in blue streak, once that to look like. And then we can also sort it by status.
10:13 You can sort it by required date so you can change what these, what these ladies show up on your screen. And let's say I thought I had a guy, uh, that I had set up a task for named Elmo and I'm not sure so. So if I just do, do a search for Elmo here you can see I've got this contact elmo and you can go to that person that way. Let's see.
11:07 Yeah,
11:14 and within the tasks menu, you also have this search capability here. So I can say I want to, I find any tasks that have a description that contains the word Elmo. And then you click refresh filter and you'll see there it is. And then you can open that up. Yeah. OK. That task is not started yet. I'm not due until April 25th at 8:00 AM. And um,
12:25 OK,
12:30 OK. I want him to look up. Look for a customer named Ace ace manufacturing.
12:38 There it is there.
12:44 And on this customer you can see there are two tasks set up for that customer.
12:50 Yeah.
12:57 And you can set up the, uh, the task description. You can update it with dates of meetings.
13:04 Um,
13:07 you can have a discussions over a period of time. We know, uh, the different people are using these tasks in a different way. And
13:17 um,
13:20 some folks like to have a separate task for every meeting and other folks like to use this description area for keeping track of, have everything in one place. Now the thing you want to remember about this is there's a, a sign size limit of 10, 24 characters in this area. And then up in the subject line up here, you have the ability to store 255 characters for a subject. So, uh, if you need more than that then you would just set up a separate task for that, for that person. Um, OK, let me close out of this. And on the main blue streak page, you've got your recent items list here and let's just say,
14:17 um,
14:19 let's just say we go back to that customer ace manufacturing and I'm looking for quick, quick create.
14:41 Yeah,
14:49 that's on the portal page. That's right. I was wondering why it wasn't on this page. OK, OK. If I want to do a quick create and let's say I want to create a new customer contact here, I would pick the customer a ace manufacturing and let's say, let's say it's Albert, Albert Bell, uh, we put in any phone number we want here, a email address.
15:32 Yeah.
15:37 And then we click OK. Then if we do a refresh of our recent items, you'll see Albert bell is a new contact right there that was just set up. So it's a quick and easy way to just add a new contact into the system. And now let's say we have a new prospect and I want to find out if this prospect is already in the system, it's called Abacus metals. So I want to do a search and it started showing me everything that has a b in it. So I had an a for abacus. There's nothing in there under abacus. So I go to modules, customers, and I want to add in abacus metals and they are a prospect, they're not a customer put in the address and you can put it on a phone number or fax. You can put in a regular company wide email address. Um, let's say they do a lot of work in um, machined products. Um, there's different labels that you can set up for these customers. And I'll just pick, pick that one for now. I'll show you more about that later. You can set up a social media
17:42 if you have a website, facebook page, linkedin, twitter, youtube, Google, you can set those up here. And then when you have the information in there and you click save, the system will then assign a customer number to them or prospect number. In this case, and it automatically populated the billing address and the shipping address for you and you can, you can, uh, add any addresses that you want. You can have multiple addresses for billing, you can go to shipping addresses and click add and you can add addresses there as well. So, um, that's a nice feature there. And then you notice down at the bottom of this page there is no primary contact and that's because we have not added any contacts yet for this new prospect. So we go to the contacts page and I'll click add.
18:59 Yeah,
19:05 and we'll add a guy named Bob Carter. I don't need to put a, put a phone number in there yet or you can put in the phone number, the email address, whatever information that you have there. But um, let's say bob is the quality manager for them and in our list of available titles here, quality manager is not in there yet. So let me show. Let's go ahead and get him inserted. OK. Then if I go to set up, I want to go to set up lists and then types and the type is going to be sorry type is going to be a contact and then the subtitle is going to be title and so this is where you can add in titles and you control what, what is in here. So I want to add quality manager in here and you can get as verbose as you want to in that description there. So now we've added quality manager and
21:14 let's get out of that.
21:20 OK, I want to edit, edit the new contact that I just set up. There's Bob Carter right there.
21:37 If I edit that,
21:42 I can now go down and pick quality manager as his title. You can also specify a last contact date. Let's say I talk to him today. Uh, let's say I'm going to, uh, talk to him in a week and you can either use these last contact date or next contact date in place of setting up tasks or in addition to setting up task, whichever you prefer. And we've also got grid reports related to these and I'll show you later and then you can set a sales status as well. Uh, we'll just say I sent some information via email and then this additional information areas, anything specific that you want to know about someone that you always want to show up on their, uh, the main page of that contact person. So it would show up right over here. Any special notes like a, maybe he's the son of the owner or whatever, you know, whatever information that you think is relevant there.
22:53 Um, now let me show you the different labels you can. Uh, you can have a labels that you set up as well on the setup page. Endless just to say, say this is a decision maker. So I want to give him a label of, of decision maker. And again, you guys set those up the way you want and you'll see that now it says he has a label of one on there. Um, and uh, let's say you wanted to use this system to email people out of, um, there's a, there's a, a way to set up your email signature. You can click on the gear beside your name at the, uh, the top portion of the screen. I don't know if you guys can see that on your, on your [inaudible] or not, but you can set up your email signature to look just like your email signature on your normal email. So when they get an email right out of blue streak, um, it'll, it'll look the same. And then you can also do an automatic, a cc so that it would copy you on any emails that you send out, a blue streak. You get through that from the portal page.
24:18 Oh, that's all right. Show that to you real quick so you can put whatever in here you want. You can save it, you can say, add my address to cc for emails. And so you can make it look just like your normal email system. OK, I'm going to go back to, um, back to the main portal page and I want to find a contact named Gary and we'll just use a Gary Wenzel from Portland tool and there's Gary right there. And let's say I want to send gary an email right out a blue streak. So I click on the email tab there. It automatically put my email signature in there and I'll, I'll just say this is a test email, but then when I Click on the body, but the message here, it gives me the option to use phrases and so you can set up different, uh, email phrases that you use a lot. You can have, you know, long a sales and marketing type emails already set up in the system so that you don't have to type them in each time. And we'll just, we'll just say email standard phrases and we'll say, I want this one. You Click the plus sign. You can either edit it down here on the bottom of your screen or you can click OK. And it goes back to your email screen here. I would say put the name of the person in here and then there's my message. I don't want to change anything else in there, but you could, you wanted to click send message and so that, that message has now been sent out to gary there.
26:58 And if we refresh that page, you'll see gary now has one note beside his name. So these notes, these emails are automatically saved in the system so that you always have a record of who you've sent emails to. And if I click on notes, it would give us a list of all the notes until you can see this note is the actual email that I sent with the date and time that it was added and who did it because different people can send different emails to people or add different, um, um, different, um, notes in there. So, so that's a nice feature there. OK, let me show you how you can set those up. So if you go back to set up and on set up phrases and then I want email phrases
28:17 and you can use this to create, update or delete e-mail phrases. So that's how you would set all those up in there. You would just add a new one, you could set it up, uh, you can, you can have a different email phrases for different people in the organization. So, um, you know, could say ron's email phrases or, or gary's email phrases and so you each control what you want in there. And then also we're working on, um, developing email campaigns that you can send out entire campaigns to a mass, a email lists than in it can distinguish between the different email lists that you set up. So that's going to be coming sometime soon. So, uh, todd, I don't know if there's any more you want to say about that.
29:10 Well first we've got a question here from mark. So mark, I'm going to unmute you. So go ahead.
29:17 I was just wondering if you have attachments to their emails APP. Now I'll answer that at this point, we don't have that. That is something, uh, I mean if you were going to send an invoice copy of an invoice or sending a quote or I'm a work order or a shipper or a certification, those do get ron as attachments. You can reporting also, you can email pretty much in the report and then so what happens is the report gets run down and gets attached typically as a pdf. So, uh, we do the attachments behind the scenes, but you can't explicitly add an attachment when you're going to send out a, say a one off email like ron was showing. That is something that is, uh, in our queue to do the, uh, the campaign stuff. Yeah. That, that's. Um, and by the way, I'm Ron, what do you use for doing all [inaudible]? Ron is the sales director. So what do you do
30:26 used for both our sales department and our marketing department use blue streaks crm capabilities every day. So we use it for our own campaigns. We use it for, uh, our, our basic crm system. We don't have another one. So, uh, so we're using it ourselves.
30:47 Yeah, we came from, we were using salesforce.com, uh, for a long time and I'm a, anytime you've got different systems like that, it's effectively different silos of data and so you constantly have to keep those things integrated with customers and contacts and things like that. So we moved to all that stuff over in the blue streak. So, you know, we, we don't have a, a module that we say here's the [inaudible], this is just basically all this functionality that's built in. It's built into the base of blue streak that really we can say, you know what, you've got crm, a lot of crm capabilities here. One of the things is campaigns, email campaigns. Um, so that's something that's going to be coming out pretty soon. I'm, we're just working through it ourselves and we'll be uh, we'll be testing and also probably in a couple of months you'll see that.
31:45 Um, but anyways, um, so you can click, you know, set up a campaign. These are those labels that Ron was showing you for, for customers and do for contacts. Those you can equate to lists so you can set up. And that's what we do. We set up lists and uh, you know, a contact could be part of one list or a bunch of lists and if you're going to do an email campaign, you're gonna want to email people that are in this list or a number of lists. So that's, you know, the kind of, the functionality they have their uh, we do have another question here from mark. So, Mark, you're on mute again. I didn't have another. I guess I didn't clear that out. OK, nevermind.
32:31 OK. All right. Um, there was a company I was working with before call American casting company, so I it here on my recent items list. So if I click on that, I want to go back to that, that company that I was working with and they're, they're an actual customer and as you can see, there's media here. So if I click on that, just like other areas in blue streak, you can, um, you can set up media, you can attach pictures, videos, diagrams, photographs, um, whatever you want there. So your media page will show you a, all those different items. And I like how it tells you how many pieces of media, how many nodes, how many tasks, um, and if we look at notes in here, you'll see we've got a note setup right here where I had a conference call with them and let's say I needed to,
33:45 ah,
33:46 to add a follow-up, a note there and let's say it's a sales note and I'll just call it a site visit and I just need to set up appointments for the site visit and we can insert that in there. And so now there's another note I'm set up in there. So there's different ways that you can manage your customers and prospects using the different tools available within blue streak, crm capability. So I'm just trying to show you different ways of doing things.
34:30 Um,
34:33 so now if we go back to the main portal page, if I click on reports first, I'll show you all reports. And as you know, there's a lot of different reports available, uh, within, within blue streak a, there's also a grid based reports. Um, let's say I wanted to see a annual sales by, by month and customer. So I select that one and I want to run the report. So it's just a real quick report just showing you annual sales. Obviously you'd have a lot more data on there. Then this report has,
35:30 um,
35:33 let's say I wanted the customer id over here of there so you can see how easy it is to do that. And now let's look at this, this report, um, this is the non grid version of the same report, so it's a little bit and I guess you could say prettier looks more like a, like a regular report. Um, so there's, there's a grid based reports are usually quicker, uh, and then you can change columns on the fly. Uh, but these are non reports are, you know, for something maybe you would use for meetings or whatever you wanted to have some type of a handout. Um, so if I go back to back to all reports, let's say I wanted to run a report called period sales ranked by customer, just showing you some of the different views of different reports that we have in the system. So there's another look there of sales information. Let's say we wanted to look at a sales by city, so that gives you a view,
37:32 have that report.
37:40 Let's say we want her to do a sales journal and I want to go back to say we'll go back to July first of 2016, so there's a sales journal report, so there's quite a few different reports in the system. I'm already and hopefully those will meet your needs a. Now let me go back to grid reports. I wanted to show you something else there. This context followed up report. This is using the last contact date and next contact date that I was mentioning to you before that we have grid reports that if you want to use those dates on the actual contact person page than we do have reports where you can, you can look at a recent contact notes and um, and follow up notes as well. Let me show you that. So contacts to follow up which is also a grid report and there isn't anything showing up on that report, but it shows basically the same thing. It would show the next contact date, last contact date, and then any contact notes that, uh, that you entered in there.
39:33 Now we also run. I'm going to throw one thing with the reports. Um, so yeah, there's just, I don't even know the count of where a hundred and 5,200 reports, something like that that are in a. But inevitably it's never quite this, you know exactly what you're looking for. Tips pretty normal. So, you know, just ask us if we don't see something. Now, if you don't have it in your system, always look at the report exchange and so rendezvous to go back to the portal page and go to set up. And then under data tools report exchange, that's where you should go in the first place you're looking for report, go to the report exchange. You're going to the list of everything that's available out there is going to be a lot more than what you actually have. Um, sort of registered on your probably your blue streak instance and this is filterable and sortable and all that stuff too.
40:27 So I generally recommend that you set up a filter looking at the report name or to report description for some texts that contains, if you're looking for something that is dealing with receivables, just type in, you know, our c or something, I'll show you how that works. Fine. All that though, that would match was the first place to look. And if you don't and you just click on the get and the vast majority of these are free so you just get it and it'll install on your system for you and then you can run it from there. Um, some of these, we do have links with the newer ones that we do. Um, I try to put pictures. So this is what the report looks like.
41:09 Yeah,
41:10 around just looking for all the reports that contain the name sales in them. And then here they are. So it's, it's real quick. You can see we've got 20 different reports that have the word sales contained in the name.
41:24 So if you don't, you know, so look there first. If you find something great, then you're done. If you find something or you don't find it and you find something and you wanting some tweaks to it than just let us know, um, know you can depend on what the report is and what your skills are. You might be able to make the tweaks to it. Um, uh, if you're more comfortable having us to it, we can do that or if you need, just need a completely different report. What happens all the time. So, uh, just ask us and we'll put it together for you.
41:56 OK. I wanted to mention, I think todd mentioned this before, but this is not a separate standalone module that's sold on its own because blue crm functions have been woven into the system over a period of time and it's been based on the needs of customers and our own needs since we use it internally. And, uh, I think that's the main features I wanted to show today. So if there are any other questions you can raise your hand now by clicking on that area of your screen.
42:34 Uh, I see a chat here from sally prospects and customer base all within the same area. So if an order is shipped, your email confirmation from another area in the software, um,
42:54 if it's talking about notifications,
42:56 it happened. Yeah, that sounds like a mean. We've got different ways to do that. I mean, you can do it manually. The emailing yourself, I guess I'm not quite understand what prospects and customers, they are all stored in the same database. A technically technically it's called a table. So it's just a type. They all have the same information, you know, usually hopefully they go from a prospect to a customer. So you just change that a type to a customer. So they're all storage is the same interface for all of them and you can email directly out of their, um, and when you do that, if you've got an email address set up in blue streak. So for your user, here's my email address will always be the reply to. So even though you send an email out a blue streak and ron showed you how you can change the floater so you can match that up.
43:44 So it looks like your corporate, like it came from your corporate email system outlook or whatever you're using. A can actually get sent from blue streak. It doesn't use your email account to do that, but it sends it through, um, a corporate email account. Um, and then it can have a reply to that is your normal email. So when a customer prospect gets there, they can click on reply and it goes right to your normal email system. I'm one of the things that we want to do there that, uh, that we liked in, um, um, you didn't. Salesforce.com was a, they were able to, um, um, basically when you do the correspondence back to customers back and forth through your normal email system, you can actually a BCC email, um, that would actually get it to save it, to sue their contact. So, um, we do, um, as Ron said, we use blue streak herselves. I'd like to say we eat our own dog food. So all of this stuff that's come in, uh, it's because we're using it, which is pretty unusual. You're not gonna find another vendor actually uses their own software like this for their, for their corporate system. I mean, it's this, we do everything through here. Um, and um, so anyways, um, that's a, that's something that we want to put in the future to do that kind of stuff.
45:13 There was someone here to, can we import our prospect lists or do we have to type it in a. can we start managing sic codes? Can we mail merge specific target lists? Um, yeah, that's another one from sally. Yes. So if you need to import it in best way to do that, just give it to us. That'd be part of part of our normal implementation that's just included with it. So you just get your customers and contacts and addresses and the information you want to put in in spreadsheets and weak and it loaded in the database for you. So you wouldn't have to type that in. Again, there are um, a sic codes. Uh, actually that's the old version. There's any ics codes wrong, Kiko to um, uh, just open up any customer general page. OK,
46:08 so in a right in the middle right there, it says Anna, any ics, so we have that loaded already. So if you click on the pencil you can just start typing in the codes here and it'll filter down and you pick it so you can have multiple codes set up for any given customer, um, and you can also do it for your customers customers. So, um, it's nice to know what industry is your customer is in, but what industries does your customer serv, uh, because that way you could, you could actually do some things if there's a downturn in the economy, say well look, it's really effecting automotive. So which of our customers, um, you know, work in the automotive industry if you have that kind of information so you could see what your exposure might be when the auto industry has a downturn. So those are a couple of things there in the labels. Again, the, that's just a way to categorize customers and how you can do the same thing. Ron showed you with contacts in this way to categorize contacts. And those are, we can use any of this kind of stuff to produce a list, um, that you'd want to do well for emailing. So I'll see if there's something else here.
47:27 I think that's it. Anyone else? Any questions on she mark you've got here, I'll read it here. You typed it in a way to see which reports by users have marked as favorites. I would like to hide some reports. That's not all of them pertained to our company. Is your way to. No, I don't think we have anything built in a way for you to know what users, which reports they have set up as a favorites. I have to um, talk to, talk to Mike about that. See if there's a way to, um, uh, to pull that information out. But you can on all reports, you can either do it by report category or individual reports. You can actually set up read permissions so that, um, and, and those are based on a single role security role, r o l e. and so if you want to hide reports from certain people because it's already set up for like accounting export. And Accounting, um, category typically has a role set up so that you can, you know, not everybody can get at those reports so you can do that. But as far as knowing who's got what favorites, uh, there's nothing there right now, but we might be able to get you a, a group report for that. So unless you send me an email just to remind me about that and I'll follow up from there. All right. And anything else here and see,
49:05 I think that's it. Just the, raise your hand when you're done. Go ahead Ryan.
49:11 All right. And I'll just show you this, this task here, if you're, if you're done with a task, you can just say it's completed.
49:20 Yeah.
49:22 And then it will automatically complete it for you so you can see that it, it's no longer on the list because it's done. So on your screen you'll just see all the tasks that you have set up, which ones are, are, uh, either due or overdue, um, or you know, ready to be done. And the Nice thing about this as you can sort them by the date and know what's coming up, what you have to do that day. So it's a really good tool to use. And now let me go back a, let's see
50:09 tasks, um, it'll, it'll actually pop up. You probably don't have an example here, but when you first log into Blue Creek and get to this page, if you have overdue tasks that haven't been completed yet, you'll get a, you'll get a pop up that'll sit there and actually move you right to the tasks tab. Also be a little pop this sitting in the bottom right of the, of the screen and it'll stay there until you close it, but remind you that every time you log in.
50:38 Yep.
50:40 And even if you're on your page like this right here in this area, it'll say you have one task past due or two tasks that are going to be due soon. So they'll even show up on this page, those notifications.
51:02 OK,
51:03 OK.
51:05 I already went through questions. They're OK. On Tuesday, May 16th, we've got our [inaudible] release of blue streak, where we're going to do a Webinar to learn about new features and functions within blue streak, so you can all mark that a date down as well. There will be other information sent out about that. And then in April we've got a reporting [inaudible], uh, within blue streak Class A, it's gonna be a two day class, two hours per day, uh, on April 25th and April 26th and there'll be other information sent out about that as well. So those are the main, uh, announcements for now and I appreciate everyone's time.
51:53 Yeah. And the reporting one there, that's, it's actually due today. So if you wanna, if you wanna get into that, um, you have to let us know today, otherwise you'll have to wait for the next time it comes around.
52:06 OK, well thank you everyone. If you have any questions later, you can either email me or anyone at, at a blue streak and we will answer your questions. So thank you very much.