The Future of Customer Service Is Self-Service... As consumers have expanded their use of desktops, laptops, and smart-phones at work and at home, they have come to expect the same consistent self-service access from wherever they are, on whatever device they're using.
What if you could transform your company’s customer service by empowering your customers to “self-serve”, at any time they choose? Your customers can check on the status of their order without making a phone call and tying up your staff to go track it down in the shop.