Filing a Claim with MMO for your FSA/HRA funds

When you are looking to file a claim with Medical Mutual you will want to go to their website.

Once you are signed in please click on Claims and Benefits

Once you are on that page you will be asked to agree to the terms and conditions. Once you agree you will be able to begin submitting claims.

Once logged in, you will be able to view your personalized page that also has your account balances for both your HRA and your FSA.

FSA/HRA instructions for those who don't have Medical Mutual Insurance

Please go to this site: medmutual.com/cdhaccounts

Employer ID: MTL10777461

You will then need to create an account and follow the prompts:

I have highlighted our Employer number that ALL will need to use. To get your Employee ID from Medical Mutual please call 1-800-525-9252.

Once you enter that information you will be directed to set up your security questions and then directed to your account.

If you use both the website and the app your login information is the same so you will only need to set up one and then log into the other.

Once you are logged in you will go to your main menu, My Accounts, and Add Claim for reimbursement. From there follow the quick easy steps to upload your receipt.

Step 1

Click on accounts. Then choose which account you would like to use funds from.

Step 2

Click next

Step 3

Choose which account you would like the funds to go into

Step 4

Enter your providers name and click next

Step 5

enter the start date and end date then click next

Step 6

Enter your dollar amount and then click next

Step 7

Enter notes and then upload your recipt

Step 8

Click on the + to add your documentation then click next

Step 9

click that you certify the claim and then submit. You wil see your funds entered into your account within a week.

Medical Mutual AccountLink App

After registering, or successfully logging into the app for returning users, you will be guided through an onboarding process. Onboarding will help improve the usefulness of the app while starting to build your Smart Score (explained in detail later in this guide). You may opt out of the onboarding process if you prefer, and you can take advantage of increasing your Smart Score through Opportunities.

Tutorial AccountLink includes a helpful tutorial that will enable you to get started with this already highly intuitive and personalized app. There is an option to skip the tutorial, if you’d like; you can also navigate back to re-trigger the tutorial through the menu at any time. The tutorial gives an overview of the specialized features (Smart Score and Opportunities described below) as well as app and benefit account functionality

Home Screen

Once you are logged in, you will see the home screen

Menu buttons at the bottom of the screen allow you to reach the most commonly used pages with a single tap. All the menu items found at the bottom of the home screen, plus many other helpful links, can be accessed at any time by tapping the menu symbol found in the upper left corner of every screen in the application. Below are screenshots of the menu options

Accounts

The Accounts screen displays a listing of all your benefit account(s) and their balances. This list can be filtered by plan year (current, future, previous, or all) by clicking the related link.

Medical Mutual Debit Card

The My Cards screen allows you to view all details related to your Medical Mutual debit card; you may also access the four-digit PIN associated with your card on this screen. Additionally, you can use this section of the app to mark a card lost/stolen or request a new card.

As seen in the screenshots above, the My Cards screen displays the cardholder, last four digits of the card number, the card status, and whether the card is associated with a dependent. Tap any individual card on the screen to access the card details.

• View PIN

If you tap the View PIN button, an image of the four-digit PIN associated with the selected card displays. You can use this PIN when a card transaction is processed as a debit at the point-of-sale (instead of as a credit, with a signature).

• Mark as lost/stolen

If your card has been lost or stolen, notify your plan administrator by tapping the Lost/Stolen button from the My Cards details screen. You can choose whether you would like to have a new card issued. If your card is marked as lost/stolen, the card status changes accordingly on the My Cards main screen

Claims Submission

The Submit Claim screen allows you to enter new claims and expenses, as well as view and edit pending ones. If you have a receipt to substantiate your claim, you can take a photo of it with your device and attach it to a pending claim from this section of the app. Below is an example of the Submit Claim screens and the associated flow of submitting a claim

Questions If you have any questions about AccountLink or need help registering, please call Customer Care at 1-800-384-0859

Forms

FSA Dependent Care claim forms

FSA Expense Claim Forms

Questions? Please contact Katrina Hacker at

khacker@ymcacolumbus.org or peopleandculturesupport@ymcacolumbus.org