Motivating Others (Supervisors/Managers)

Sample Behavioral Indicators

• Builds a shared sense of commitment to the agency’s mission and vision.
• Develops and uses measures and rewards to enhance performance.
• Empowers and supports individual employees and teams.

Sample Behavioral-Based Interview Questions

• Tell us how you have motivated employees to be successful in their roles.
• What strategies have you used to recognize and reward employee performance?

Recommended Resources

• Dare to Serve: How to Drive Superior Results by Serving Others (Bachelder). Berrett-Koehler, 2015.
• Engaged: Creating a Great Organization through Extraordinary Employee and User Engagement (Magidson). Amazon Digital Services, 2017.
• “How great managers motivate their employees: Managers can motivate employees with words and actions” (Heathfield). Retrieved from https://www.thebalance.com/how-great-managers- motivate-their-employees-1918772
• Multipliers: How the Best Leaders Make Everyone Smarter (Wiseman). HarperCollins, 2010.
• The New One Minute Manager (Blanchard). Harper, 2015.
• A Team of Leaders: Empowering Every Member to Take Ownership, Demonstrate Initiative, and Deliver Results (Gustavson). Amacom, 2014.
• Why Talk is Cheap: Employee Engagement and the Bottom Line (Horn). Amazon Digital Services, 2017.