Effective Listening
Takes responsibility for understanding others.
Sample Behavioral Indicators
Sample Behavioral Indicators
- Uses open body language and appropriate eye contact while attending fully to the person speaking.
- Asks questions and paraphrases what is said to confirm understanding; avoids making assumptions or jumping to conclusions.
- Rarely interrupts others and allows silence while others are pausing to communicate.
Sample Behavioral-Based Interview Questions
Sample Behavioral-Based Interview Questions
- Describe a time you used effective listening skills to better understand what someone else was communicating.
- Tell us about a time you jumped to a conclusion or made an assumption and how you fixed the situation.
- Tell us how others would describe your listening skills.
Recommended Resources
Recommended Resources
- 10 Steps to Effective Listening [Blog post] (Clark). Forbes.com Retrieved from https://www.forbes.com/sites/womensmedia/2012/11/09/10-steps-to-effective-listening/#3d610d4a3891
- Effective Listening Online Course (Available through wyotraining.wyo.gov)
Core Competencies Supported by this Functional Competency
Core Competencies Supported by this Functional Competency