Change Management

Sample Behavioral Indicators

• Identifies and propose new approaches, practices, methods, and technologies into existing framework.
• Assesses the readiness for change within the organization prior to implementing any change activities.
• Recognizes and plans for challenges associated with redesign of management efforts.
• Remains flexible and open to new ideas and encourages others to value change.
• Understands changes in work tasks, situations, and environment as well as the basis for change.
• Adjust timelines, results, and expectations appropriately.
• Can effectively cope with change and change gears comfortably.

Sample Behavioral-Based Interview Questions

• Tell me about the most difficult change you have had to make in your professional career.
• Give me an example of a time when you missed the early signs of employee resistance to an organizational change.
• Describe a time when you felt that a planned change was inappropriate. What did you do? What were the results?
• Tell me about a time when you had to adapt to an uncomfortable situation.
• Tell me about a time you led a change effort.

Recommended Resources

• The Change Leader: Using a Gestalt Approach with Work Groups (Karp). Jossey-Bass, 1996.
• Conversations for Change: 12 Ways to Say It Right When It Matters Most (Hayashi). McGraw Hill, 2011.
• Full Steam Ahead: Unleash the Power of Vision in Your Work and Your Life (Blanchard). Berrett-Koehler, 2011.
• Leading Continuous Change (Pasmore). Berrett-Koehler, 2015.
• Managing as a Performing Art: New Ideas for a World of Chaotic Change (Vaill). Jossey-Bass, 1991.
• The Outward Mindset (The Arbinger Institute). Berrett-Koehler, 2016.