Develops and uses effective strategies, change management, and interpersonal skills to influence and promote others toward the accomplishment of identified objectives, as well as organization mission and goals. Holds self and others accountable for achieving established performance expectations. Manages and resolves conflicts and disagreements in a constructive manner. Deals effectively with pressure; remains optimistic and persistent, even under adversity. Effectively manages people, technology, legal and other resources to achieve outcomes.
For sample behavioral indicators, behavioral-based interview questions, and recommended resources for this core competency, please see the following functional competencies: