Interpersonal Relations

Sample Behavioral Indicators

• Relates to people in an open, friendly, and professional manner.
• Fosters cooperation, collaboration, and communication to facilitate consensus and accomplish common goals.
• Approaches others about sensitive issues in a non-confrontational, diplomatic way.
• Presents oneself in a professional manner and maintains image and credibility.

Sample Behavioral-Based Interview Questions

• Describe for me a situation when you had to build and maintain a new relationship in order to accomplish a business goal.
• Building rapport with some people can be challenging. Give an example of a time when you were able to build rapport quickly with someone in your organization, even though the situation was a difficult one.
• Describe a time when you were able to “read” another person effectively and, as a result, were able to adjust your actions to meet this person’s needs or values.
• Tell me about a time when you had to deal with a difficult person. How did you handle the situation?

Recommended Resources

• Altered Traits: Science Reveals How Meditation Changes Your Mind, Brain, and Body (Goleman and Davison). Penguin, 2017.
• Emotional Intelligence: Why It Can Matter More than IQ (Goleman). Bantam Publishing, 2005.
• The New One Minute Manager (Blanchard). Harper, 2015.
• What Got You Here Won't Get You There: How Successful People Become Even More Successful (Goldsmith). Hachette, 2007.