Conflict Management (Supervisors/Managers)

Addresses conflict by focusing on interests and the issues at hand to develop effective solutions.

Sample Behavioral Indicators

Openly addresses conflicts as they arise to ensure team members are able to meet commitments successfully and maintain strong relationships.
Communicates openly and respectfully when addressing conflicts.
Successfully redirects others when they begin to lose focus on the issues that need to be resolved.
Takes a problem-solving approach to conflict and generates open discussion for several solutions to reach agreements with win/win outcomes.
Continues to keep open communication to find all possible solutions and does not compromise to move past a conflict.
Resolves conflicts, confrontations, and disagreements positively and constructively.

Describe a time you had to resolve a conflict.
Explain how you have showed respect for others’ viewpoints when addressing a conflict.
How do you problem-solve when handling different viewpoints?

Crucial Conversations: Tools for Talking When Stakes are High (Patterson, et al.). McGraw-Hill, 2012.
Developing your Conflict Competence: A Heads-On Guide for Leaders, Managers, Facilitators, and Teams (Runde). Jossey-Bass, 2010.

Report abuse