Trust & Safety Analyst

This role will be responsible for supporting a variety of projects across the Trust & Safety team’s portfolio and contributing to strategic decisions supporting player safety. Successful candidates will have experience organizing and implementing Trust & Safety projects across areas like vendor operations, tools and processes, training, and data analysis. This role requires some on-call availability outside of typical working hours.

WHAT WE DO

The Heart of the Dawn Games Trust & Safety team enables a safe, inclusive, and fun player experience for users across our games and services. 

We reduce the exposure to harm and other forms of abuse in our online games and player-created content. 

RESPONSIBILITIES

Support team-level projects and initiatives upscaling Trust & Safety operations, analysis, and enforcement. 

Identify and implement projects that improve overall team efficacy and efficiency. 

Support sensitive workflows including escalations. 

Develop materials and documentation for internal and external stakeholders. 

Use data to inform Trust & Safety program decisions. 

Work collaboratively with cross-functional partners to represent Trust & Safety requirements including Legal, Product, and Game teams. 

REQUIREMENTS

2+ years of experience working in the Trust & Safety industry. 

Experience in data/analytics, policy, operations, or learning and development. 

Experience working on cross-functional projects and stakeholder management. 

Proven ability to own and deliver programs and/or projects both individually and as part of a team. 

Excellent written and verbal communication skills and relationship management. 

Understanding of Trust & Safety data and metrics. 

Knowledge of Trust & Safety policies and operations. 

Collaborative working style. 

PLUSES

Please note that these are desirable skills and are not required to apply for the position.

Experience in Databricks. 

Multilingual; proficiency in Russian or Mandarin a plus.