Senior Community Manager

We are looking for a Senior Community Manager to be the voice and face of our community — someone who is just as comfortable jumping into Discord to chat with players as they are hosting a livestream with our developers.

As the Senior Community Manager, you will help shape the connection between our studio and the players across the globe who make our worlds come alive. To be successful in the role, you are an individual who thrives on authentic communication, loves great games, and understands how to turn community feedback into action that improves the player experience. This position will report to the Head of Marketing. 

Responsibilities

Champion our global community: Be the daily link between our players and our development team — building trust, excitement, and open dialogue across all platforms

Lead global community management efforts to connect players across regions and keep them engaged with our worlds and development updates

Be on-camera and in-stream: Represent Heart of the Dawn Games in developer streams, community updates, and social content with authenticity and enthusiasm

Own social channels: Manage and grow our presence across Reddit, Discord, X (Twitter), Facebook, Instagram, YouTube, and emerging platforms

Create compelling, on-brand content: Write and produce posts and updates that reflect the studio’s personality and resonate with our players while interfacing with creative services and multimedia personnel 

Engage players around live titles: Plan and execute international communication strategies for patches, updates, events, and new content drops

Monitor sentiment and trends: Use third-party tools to track engagement, player feedback, and community health, turning insights into actionable recommendations

Collaborate with teams across the studio to ensure unified messaging, bring player insights to the forefront, and celebrate the great work happening here at Turtle Rock Studios

Support game capture and content: Help capture gameplay, screenshots, and behind-the-scenes content for community and promotional use

Requirements

5+ years of experience managing communities for live or shipped games, ideally experienced working in or around AAA development pipelines

Deep understanding of community management best practices and player engagement

Confident, natural on-camera presence — you enjoy connecting directly with players through streams and videos

Hands-on experience creating social and community content in an established brand or product voice

Proficiency with monitoring, analytics, and reporting tools (e.g., Sprout, Brandwatch, Meltwater, Discord insights)

Strong written and verbal communication skills — approachable, clear, and authentic

A savvy gamer capable of playing well with an eye for gameplay moments, community stories, and emerging social trends

Collaborative, positive, and comfortable working across departments to bring the community perspective into every decision

Preferences

Familiarity with OBS, video editing tools, or Unreal Sequencer

Background in influencer/creator partnerships or social campaigns

You’ve moderated or managed a high-volume Discord or Reddit community