Useful Contacts and Hotlines

AIMA Telephone Translation Service for Migrants
21 711 50 00
Any citizen who needs telephone translation, immediate or scheduled, can contact this service.
The service is free of charge, except for the call cost (local call rate).
Available Monday to Friday, from 08:00 to 20:00.

Medical emergency – 112

In case of emergencies in health situations, fires and robberies. Free call. It operates 24 hours a day, every day.

SNS Linha 24 (hotline) - 808 24 24 24

Line of advice and referral in situations of illness, emergency or poisoning. Local call cost. It operates 24 hours a day, every day.

Balcão Único de Atendimento (Single Service Desk) 

balcaounico@ulssjose.min-saude.pt

Migrant Support Line and Telephone Translation Service 

808 257 257 ou 218 106 191

AIMA Contact Center (former CNAIM)

217 115 000

Health Office - Loja AIMA 2 de Lisboa 

935 329 453 | 218 106 173. 

Support and clarification of doubts regarding migrants’ access to healthcare.

Victim Support Line (Linha de Apoio à Vítima)

116 006 (9am to 9pm, weekdays)

National Social Emergency Line - 144​

Disabled Citizen Line - 800 208 462​

Senior Citizen Line - 800 203 531​

Children’s Line - 800 206 656​

SOS Pregnant Line - 808 201 139 | 213 862 020

SOS AIDS Line - 800 201 040​

SOS Drugs Line - 1414​

SOS Line – Stop smoking - 808 208 888​

Online Sexuality - 800 222 003​

Doctors of The World (“Médicos do Mundo”) 964 444 261

Health care for people with difficulty accessing the SNS

Grupo de Ativistas em Tratamentos (GAT)

210 967 826

Screening and treatment services for sexually transmitted diseases, monitoring of people with HIV and support for people who use drugs.

Psychological Support Lines

National Suicide Prevention Helpline - 1411

Information Service Line for Victims of Domestic Violence - 800 202 148

Psychosocial assistance from Lisbon City Council – 800 916 800 (24h/day)

SNS Psychological Counseling 24

808 24 24 24 - then select option 4 (24h/day)

SOS Voz Amiga. Emotional support and suicide prevention line 

213 544 545 | 912 802 669 | 963 524 660 (3.30pm to 12.30am)

Conversa Amiga (Friendly Conversation)

925 512 884 | 925 512 887 | 808 237 327 | 210 027 159 (3pm to 10pm)

Telefone da Amizade (Friendship Telephone)

228 323 535 | 222 080 707 (4pm tp 11pm)

Escutatório - Psychological support line, S. João de Deus Foundation 

924 101 462 (10.30am to 12.30pm / 2.30pm-4.30pm)

SOS Student Emotional support and suicide prevention line 

969 554 545 | 915 246 060 | 239 484 020 (8pm to 1am)