If you have arrived at this page from another website or from a search, please firstly refer to page 1 of this post which explains who you are dealing with and what to expect from them.
Your options depend on whether you have received a notice on your windscreen, or whether you have received a notice in the mail. For fines received on your windscreen, see this link. For fines received in the mail, see this link. After you have worked out what you want to do, if you decide to write to them, return to this page to see how to contact them.
Links to more information about Aust National Car Parks
Click on one of the following links to be taken to the relevant page:
Louise Roy was successful in getting a refund from Australian National Car Parks for a fine of $163.00 that her mother had paid under pressure. Read more... and some more.
ANCP have either dropped their case or lost their case for all court cases in NSW that I have been able to track. They have not won a single case that I have been able to locate.
25/05/2010 Hue Minh La File nbr 179/10 - discontinued by ANCP on 25/5.
02/06/2010 Andrew Borodin File nbr 158/10 - discontinued by ANCP on 2/6 (see ACA).
09/06/2010 Matthew Hamilton Real Estate File nbr 176/10 - discontinued by ANCP on 9/6.
22/06/2010 Tayana Noni Grundy File nbr 272/10 - adjourned to 22/9.
23/06/2010 Karen Marcia Pople File nbr 211/10 - discontinued by ANCP on 23/6.
23/06/2010 Renee Nicole Grigoratos File nbr 224/10 - case dismissed by magistrate on 24/6. Consent orders.
30/06/2010 Case nbr 201000183022 - discontinued by ANCP on 25/8.
14/07/2010 Case nbr 201000183042 -
21/07/2010 Case nbr 201000182950 -
28/07/2010 Case nbr 201000183166 -
28/07/2010 Case nbr 201000183022 - discontinued by ANCP on 25/8.
02/08/2010 Case nbr 201000183091 - discontinued by ANCP on 23/6. ANCP ordered by the court to pay defendants costs as agreed or assessed (Thi Thu Thanh Nguyen).
02/08/2010 Case nbr 201000183082 - discontinued by ANCP on 6/8.
15/09/2010 Case nbr 201000183079 - Struck out.
20/07/2011 Bikramjit Singh Bhinder Case nbr 201100098658 - adjourned till 28/9.
27/07/2011 Ayash Pty Limited Case nbr 201100161079 - adjourned till 28/9.
27/07/2011 Chen Hu Case nbr 201100090018 - discontinued.
17/08/2011 Timoti Savaiinaea Case nbr 201100090009
29/08/2011 N and N Trading Pty Ltd Case nbr 201100040793 (Downing Centre)
14/10/2011 Kirwin, Cassie Lacole Case nbr 201100229851 (Bankstown court)
21/10/2011 Schofield, Lynne 201100229653 (Bankstown court)
21/10/2011 C4736/2011 Neville Daley v Australian National Car Parks P/L (vcat)
28/10/2011 Elliott-Brennan, Amanda Jane 201100253147
25/11/2011 Gociev, Milan 201100287190
09/12/2011 Wang, Stephen 201100304941 Settled at pre-trial review as advised by platiniff's solicitor.
27/01/2012 Dianne Dabit, 201100381172 At pre-trial review, agreed to adjourn for parties to review further.
03/02/2012 Enrique Vargas 201100376012 At pre-trial review, case discontinued.
13/04/2012 Jenny Truong 201200020588 At pre-trail review, case struck out.
11/05/2012 Raquel Bairo 201200064184 Discontinued.
25/05/2012 Wan Hwa Wang 201200101511 No outcome yet.
25/05/2012 Zlata Tancevski 201200101559 Discontinued.
22/06/2012 Naomi Charnock 201200101538 Discontinued.
20/07/2012 David Chan 201200136878 Settled at mediation.
20/07/2012 Emma Johnston 201200136811 Discontinued.
20/07/2012 Sarah Tydeman 201200136887 Discontinued.
19/07/2012 Application for preliminary discovery (Downing Centre) 201200173473 (adjourned till 26 July)
08/07/2013 Application for preliminary discovery against Vicroads Melbourne Magistrates Court - Case nbr D11855133
03/09/2013 Return of Subpoena Civil District Court Sydney Jacqueline Livsey v ANCP Case nbr 201300212713
29/04/2015 Pre-Trial conference Civil District Court Sydney Halima Sayed v ANCP Case nbr 2015/0006393
1. McDonalds
Anyone who wants to let McDonalds know what they think about ANCP can comment here on McDonalds' Facebook page:
https://www.facebook.com/McDonaldsAU/posts/462817460427859
http://www.facebook.com/McDonaldsAU/posts/461456177230654
http://www.facebook.com/McDonaldsAU/posts/459013854141553
http://www.facebook.com/McDonaldsAU/posts/466958843347054
http://www.facebook.com/McDonaldsAU/posts/457150237661248
2. Woolworths
Woolworths are one of Australian National Car Park's biggest customers. Woolworths also do not seem keen to reply to customers who complain about being fined in Woolworths carparks. "He paid the $88 fee, then wrote to Woolworths seeking information about the fee and why it had been imposed. He received nothing back but a letter thanking him for making his payment. Woolworths and Australian National Car Parks have not addressed any of the concerns he raised in correspondence to them." Source: Hansard
Anyone who wants to let Woolworths know what they think about ANCP can comment here on Woolworth's Facebook page:
https://www.facebook.com/woolworths/posts/399704286768375
http://www.facebook.com/woolworths/posts/411722558899881
https://www.facebook.com/woolworths/posts/410119825726821
http://www.facebook.com/woolworths/posts/402932386445565
http://www.facebook.com/woolworths/posts/423158944422909
http://www.facebook.com/woolworths/posts/403756153029855
http://www.facebook.com/woolworths/posts/399702490101888
The author of the website ANCPSUX wrote to Woolworths and got this reply "our stance is that we will continue to employ ANCP to manage the use of our carparks to maintain adequate spaces to be available to our customers needs."
3. ALDI
Anyone who wants to let Aldi know what they think about ANCP can comment here on Aldi's Facebook page: https://www.facebook.com/pages/ALDI-AUSTRALIA/194601748575?ref=ts&fref=ts
4. Dun and Bradstreet
5. ARKADIA (managers of Newington Marketplace)
http://www.arkadia.com.au/properties/newington-market-place
02-9908-0321
6. Jones Lang Lasalle and ISPT Pty Ltd
Barkly Square shopping centre is managed by Jones Lang LaSalle (a large commercial estate agent) and is owned by ISPT Pty Ltd (a superannuation company). Barkly Square is at 90-106 Sydney Rd Brunswick, Victoria 3056 Phone 03-9387 8411 If they cannot help you on 03-9387-8411 try 03-8601-6666
Anyone who wants to let Barkly Square management know what they think about ANCP can comment here on Barkly Square's Facebook page:
http://www.facebook.com/BarklySquare/posts/585497891461932
http://www.facebook.com/BarklySquare
7. Melbourne Sports and Acquatic Centre
If you are the holder of a red, blue, or grey membership sticker and receive a fine from Australian National Car Parks, then take your fine to the front desk at MSAC and ask them what they can do. If you are not successful, ask to speak to the shift manager.
Australian National Car Parks photo gallery
1. An ANCP terms and conditions sign. Click here.
2. An ANCP reminder notice. Click here.
3. An ANCP intention to sue letter. Click here.
4. A Dun and Bradstreet first warning. Click here.
5. A Dun and Bradstreet second warning. Click here.
6. A Dun and Bradstreet final warning. Click here. (Corey Smith).
7. Australian Recoveries and Collections first and second warning. Click here and here.
8. Australian Recoveries and Collections amnesty offer. Click here.
9. Australian Recoveries and Collections final warning. Click here.
10. Letters from ANCP's lawyers. Click here and here and here and here and here
11. A letter from ANCP asking for a statutory declaration. Click here.
12. A standard reply to a letter disputing parking or asking for information. Click here.
Aust National Car Parks Pty Ltd send payment notices to car owner's registered addresses. But the letters from ANCP have no name of the person who is sending them. And the 1300 phone number on the letters goes thru to an answering machine. I have therefore collected the following information from various sources including the Telstra White Pages, and official ASIC records. Office: 261 Trafalgar St, Annandale, NSW, 2038Phone: 02-9660-3100, 02-8570-9299 or 02-8570-9294Fax: 02-9660-8662Email: headoffice@ancp.com.auPostal address: PO Box 81, Annandale NSW 2038If you are sending your appeal by mail, then send it to their PO Box.