Peter's Story
Peter received a letter of demand from Traffic Management Services. He appealed it, but TMS rejected his appeal. So he then complained to NSW Fair Trading. NSW Fair Trading responded with the following email to Peter:
Dear Mr xxxxx
I refer to your correspondence dated xx November 2012 regarding Secure Parking Pty Ltd.
Your concerns were brought to the attention of Rick James of Secure Parking Pty Ltd, who advised that although their records show your vehicle was parked between 9:52 AM and 2:29 PM, as this is the only breach recorded for your vehicle, the breach notice has been waived.NSW Fair Trading will retain the information you provided on the complaints management database which is used to monitor marketplace trends and practices, and assist with the development of consumer protection strategies.If you have further questions regarding this matter please contact Mxxxxxxxx on 02 9XXX XXXX and quote your reference number 6XXXXX8.I trust that this information is of assistance to you.Yours sincerelyMxxx xxxxxxxNSW Fair Trading