Award of Excellence

Customer Education Website

Presented by: Frances Gambino, Michele Brady and Sarah Buccellato

Contributors: Michele Brady, Sarah Buccellato, Nancy Silva, Mike Florkowski, Tomasz Boguszewski, Anup Sharma, Grace Lee

Information Builders, Inc. Presentation

Frances Gambino is the Vice President of Technical Knowledge Management at ibi. She drives the innovation and development of ibi’s knowledge-based, customer support services for our global customer base. These include Customer Education, Customer Enablement Services, Technical Content Management, and partnership responsibility for growing our myibi community. Frances holds a Bachelor’s degree in Technical Communications and a Master’s degree in Library & Information Science. Passionate about enabling success through knowledge-sharing, Frances also taught graduate technical communications and technology courses at New York’s Polytechnic Institute of Technology and continues to mentor students in technical career planning.

Frances Gambino
Customer Education Website