General Support Guideline

Post date: Jun 25, 2014 8:43:23 AM

Below is the Summary List need to be check when...

Pre Installation Problem

• Firewall -> Antivirus & windows, Server & Workstation -> TCP 3050
• Network setting -> Workgroup, PC Name, other setting same, Network avaliabilities
• Firebird -> Min 1.5.6(Version 3) -> Min 2.5.2(Version 4 & Payroll)
• Reginal Setting -> Short Date Format - dd/MM/yyyy & Decimal Symbol - 0.00 & Location not in Malaysia
• Delete estream folder at Registry (Regedit) -> HKEY_CURRENT_USER\Software\
• Reinstall SQLAcc -> Delete Bin, Virture Store, Up to date Setup
• Make sure at least 1 printer is in Online Status
• Try set default printer to other model
• Try update the printer driver
• Recreate new DCF
• Try on New Windows Users

Database/Report/UI Problem

• Set the window themes to Classic
• Restart -> SQLAcc, Firebird, PC
• PC Specification -> Server & Workstation, RAM, CPU available & balance
• Backup Restore
• Test Same SQLAcc/SQLPay User ID on other Workstation
• Test on other SQLAcc/SQLPay User ID on same pc
• Try on Other DocNo/DocType
• Test on Lastest Version SQLAcc/SQLPay
• Check Activation Code -> Type Season Code, Registered With Season Code & Module Registered
• Check Any Form Mode is in used
• Check Any DIY Script is in used
• Display Format is set correctly at Tools | Options
• Reset Grid Layout
• Test on sample database
• Try on New Windows Users