Earlier we have used Google Forms to capture requests and information from customers\your team. The information so captured is stored in a Google Sheet for further action. We have also shown you how you can use the formMule addon to send automated responses whenever a form is filled.
However, Google Forms is a much more powerful tool which can be used to automate workflows in your organization. Here we explain how you can setup Automated Workflows using advanced features of Google Forms.
Here are some videos explaining the process in detail: