Embedded Files
Must-Know Update: Backend Outage Incident
Upgrade Frustration IKB
QA Process Change
Must-Know Update: Nano + Rescue Tickets
New MACRO for Backend Outage
New QA scorecards!
Cancellation Request Handling
Amazon Ticket Escalation
Here is an IKB on how to identify Amazon tickets: https://teamfi.zendesk.com/hc/en-us/articles/32208384042259-Amazon-Tickets-and-Amazon-Reviews
Amazon tickets are different tickets from Amazon inquiry tickets.
The amazon tickets are tickets with amazon email addresses. I hope this clarifies when to escalate to Amazon group.
Please use the IKB above to identify Amazon tickets
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