Week 38-2022

Tuesday, October 11th

Arielle Yoder (she/her) and Brynn have created macros to help agents resolve Series 3 tickets. Here is a list of them to help you get through launch 

Presales::S3::Sizing & Fit::Growing Puppy

Presales::Sizing & Fit::S3 - Sizing Help

Presales::Sizing & Fit::S3 Extra Small Size

Fi Collar::S3 - Customer Ordered Wrong Size Collar - Used S2 Sizing Instead of S3

S3::Why Is S3 More Expensive Than S2?

Fi Collar::S3 - Why Can't I Buy the S3 Collar ONLY with No Subscription?

Fi Collar::S3 Upgrade::What's Included

Pupdate from Arielle: Update and New Macro for Monthly Customers interested in an S3 Upgrade. TLDR they will not qualify for an upgrade until 2023. New Macro created: S3::Not Eligible For Upgrade - Monthly Plan Customers Only