Week 22-2024

CONTENT:

 UPDATED Playbook:

• Can Customers Purchase Fi Collars from Amazon and HSN?

CONTENT:

 UPDATED Macros:

• WF::Subscriptions::Cancellation- S3 Launch (refund ineligible) - "upgraded" to month-to-month plan

• Subscriptions::Series 3 Membership::2+ Disputes = Cancelled Membership

• Presales::Subscriptions::General Info & Pricing - Series 3

 UPDATED Help Center (will be published soon):

• What Is the Cost of a Fi GPS/LTE Subscription/Membership?

CONTENT:

 UPDATED Macros:

• WF::Subscriptions::Cancellation- S3 Launch (refund ineligible) - "upgraded" to month to month plan

• Subscriptions::Series 3 Membership::2+ Disputes = Cancelled Membership

• Presales::Subscriptions::General Info & Pricing - Series 3

 UPDATED Help Center:

• What Is the Cost of a Fi GPS/LTE Subscription/Membership?

CONTENT:

 UPDATED Playbook:

• How Do I Handle Customer Requests for Data Downloads?

 UPDATED Macro:

• Fi Collar::Subpoena Needed

CONTENT:

 UPDATED Playbook:

• Subscription Reason Codes & Push Back