Week 6-2023

Please review *Pet Owner - Campaign - Your Microchip Registration is Incomplete*_ _in article https://teamfi.zendesk.com/hc/en-us/articles/12808831767059 as new processes and macros have been added to help with the influx of tickets.These tickets are coming from a new email campaign sent out by the Nano team titled *_Your Microchip Registration is Incomplete. _*The main callouts are:

1.   If someone reaches out saying "I received an email that information was missing." send macro: https://tryfi.zendesk.com/admin/workspaces/agent-workspace/macros/13829320993171

2.   Some customers are getting this email by mistake, as their information is complete & no information is missing. Send macro: https://tryfi.zendesk.com/admin/workspaces/agent-workspace/macros/13829509530259

3.   If the customer notes there is a duplicate chip on their account, please assign back to leads.