Embedded Files
NEW Cancellation Reason Codes
NEW Cancellation Reason Codes
Updated Knowledge Base:
Membership Reason Codes & Push Back
Escalation Protocols
You should use macro Retention Team Escalation::Cancellation Reason Code Help, which will create a post in cx-cancellation-reason-focus for Team Lead assistance.
Here is the link for the training recording: https://us02web.zoom.us/rec/share/LXEFc0TFyZuH_m5E9FNb57ladwmxOeVmoYX8jsYYJ2oHUzsW6m8rNNG5HrV4S4mr.S05OWcsu62exRyfF?startTime=1736539417000
Passcode: Passcode: rr0qg^n!
Training Deck: https://docs.google.com/presentation/d/1rtMeRHFFk-C2x2W3ceM4V_zXACFeYmcNlPtze8UT1Zk/edit?pli=1#slide=id.g2efd7594238_0_25
Fi Supplements - Training
Fi Supplements - Training
Here is the recording for our today's supplement training, including the deck
Passcode: Passcode: 8#$b8Vq@
Presentation deck: https://docs.google.com/presentation/d/1XW1J0DwTOkPVw9jb3JFYRTBvH0c67ECjYQ1e5RBnK7w/edit?usp=sharing
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