Tutorials

A series of training videos featuring Ivan:

 https://drive.google.com/drive/folders/1V0iMtsYGO-3ohhtHWLXZJFG-b3Od5asF

Introduction, Pullforce/faceplate warranty, RMAs, Subscription cancelation

Series 2 videos: https://drive.google.com/drive/folders/1RehwVZhzPUByaPtIny4jmGVecf2cXpWF

Older hardware warranty, band exchange, green blinking light warranty, editing backordered orders, cancelling orders, WISMO, changing customer emails, transferring subscriptions, verifying if S3 is new or upgrade.

Priority - Orders Update

https://share.getcloudapp.com/L1u6RGNp

Nano - ShelterLuv Partners Writing In For More Microchips

Nano - Shelterluv Integration

https://www.loom.com/share/b2388bbffd5a4acf9a1ceafd78b78070

Nano Pending transfer- how to check

https://share.getcloudapp.com/5zu2LJ4e

Lost Nano Pets

https://share.getcloudapp.com/nOuKNJLW

How to change a customer's email

https://tryfi.zendesk.com/agent/tickets/344713 

Subscription Cancelation- Didn't upgrade to S3 via app and wants S2 canceled, thinks they upgraded

https://share.getcloudapp.com/wbuDWwXG

https://share.getcloudapp.com/YEuepOr1

How to check if customer is a Reseller (Nano)

https://tryfi.slack.com/files/U02T8D6LV8U/F04MDDV4H5G/screen_recording_2023-01-31_at_10.30.22_am.mp4

Clearing a suppressed email

https://share.getcloudapp.com/P8u2mDXB

Customer made mistake on a Nano chip 

https://share.getcloudapp.com/5zu2AQYw

Exchanges

https://share.getcloudapp.com/wbuYgbe2

Customer checking on their return

https://share.getcloudapp.com/qGuZxXpK

Where's my credit 

https://share.getcloudapp.com/v1uElmBQ

https://share.getcloudapp.com/WnuZdp11

Nano Reseller Account Applications 

https://drive.google.com/file/d/1sMg6Ay3Sok3ISX2Kq6sFEcJnVFKY1GIO/view?usp=sharing

New Fi QA Rubric Q3 2023 

https://drive.google.com/file/d/1XGJ5uG3y068TlCr7_a0By6KMfC-8FeQG/view?usp=sharing

Fi CX Team QA Rubric Q3 2023 Sheet: https://docs.google.com/spreadsheets/d/15kCrurDmXatumYkUsAbL1qN3EuBma41P-x_N3hQoPGw/edit#gid=705617412