Embedded Files
Important Updates: Rescue Collar Program
Fi Collar Rescue Program IKB: https://teamfi.zendesk.com/hc/en-us/articles/1500005906802-Fi-Collar-Rescue-Program-Overview
Important Updates: Series 2 Retention Offers
Handling Requests to End Auto-Renewal:
https://teamfi.zendesk.com/hc/en-us/articles/39450559904915-Handling-Requests-to-End-Auto-Renewal
Mini Refresher: Warranty Status
OOW Replacement Program Processes: https://teamfi.zendesk.com/hc/en-us/articles/38448381797651-Out-of-Warranty-Replacement-Program-Processes
Grace Period End: Retention Tickets added to QA score
Updated Fi CX Team Core QA Rubric:
Mini Refresher: Slack
Series 2 Retention Policy Update
Handling Requests to End Auto-Renewal:
https://teamfi.zendesk.com/hc/en-us/articles/39450559904915-Handling-Requests-to-End-Auto-Renewal
Updates: Auto-Renewal Reminder Emails
Mini Refresher: Base Offline
Base troubleshooting IKB: https://teamfi.zendesk.com/hc/en-us/articles/40199809532051-Base-Troubleshooting-Guide
Mini Refresher: Fi Packs
Introducing r/SavedByFi 🚨
Macro: Team Resources::Saved By Fi Testimonial
Escalate to lead if a member is uncomfortable and wants us to post on their behalf.
Fi Series 3+ Support Strategy
Page updated
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