Week 45-2023

• Returns General Info & FAQs 

• Return RMA Reason Codes & Push Back

Here is the Returns Flow video in 4 Parts!

• Returns Flow Process Part 1

• Returns Flow Process Part 2

• Returns Flow Process Part 3

• Returns Flow Process Part 4

Content:

• Fi Social Features (Discover, Ranking) 

• Tickets BPOs Can Handle 

• App Features::Rank Questions::Points vs. Steps Macro - BPOs can use 

• App Features::Rank Questions::Add/Remove from Pack Macro - BPOs can use 

• App Features::Rank Questions::Percentage Macro - BPOs can use 

S3 Warranty Flow Meeting 11/10/23 - Recording:

https://drive.google.com/file/d/11b2aqIKVhyJ5jGGOceqvIcze86-PkZXc/view?usp=sharing

Also, please review this playbook, about the reason code that we will be encountering for Series 3 Warranty tickets. https://teamfi.zendesk.com/hc/en-us/articles/1500005826701-Warranty-Claim-Reason-Codes-