Week 14-2024

⭐CONTENT:

 UPDATED Playbook:

• Order to Fulfillment in Detail DTC

• Editing Orders & Split Shipments Handling

 UPDATED Help Center:

• When Will I Receive My Order? - will publish on 4/3/24

 UPDATED Macros:

• Shipping & Delivery::Where Is My Order? Order Pending (purchased before 10 am EST)

• Shipping & Delivery::Where Is My Order? Order Pending (purchased after 10 am EST - 1-Day Shipping)

• Presales::Orders::Shipping & Delivery::Shipping Speed

 UPDATED Workflows:

• Where Is My Order?

  Playbook:

• What Is Our Ottawa 3PL?

⭐CONTENT:

 UPDATED Help Center Article:

• What Is the Fi Rescue Collar Program & How Do I Join?

  Help Center Articles:

• I Lost or Found a Dog with a Fi Nano Microchip - What Should I Do?

• What Is the Fi Nano Program & How Do I Apply to Be a Fi Nano Partner?