Week 18-2025

Collar offline: https://teamfi.zendesk.com/hc/en-us/articles/40198525209619-Collar-Offline-Troubleshooting-Guide

Base Troubleshooting: https://teamfi.zendesk.com/hc/en-us/articles/40199809532051-Base-Troubleshooting-Guide

First Steps for Technical Issues IKB: https://teamfi.zendesk.com/hc/en-us/articles/38653749879059-First-Steps-for-Technical-Issues

Fi Collar Rescue IKB: https://teamfi.zendesk.com/hc/en-us/articles/1500005906802-Fi-Collar-Rescue-Program-Overview

Fi Warranty Policy & RMA Tool: https://teamfi.zendesk.com/hc/en-us/articles/1500005899801-Fi-Warranty-Policy-RMA-Tool

Editing, Cancelling, or Expediting Orders in Fi Commerce: https://teamfi.zendesk.com/hc/en-us/articles/40826040160787-Editing-Cancelling-or-Expediting-Orders-in-Fi-Commerce

Order Status and Express Shipping:

https://teamfi.zendesk.com/hc/en-us/articles/1500005898101-Order-Status-and-Express-Shipping

Lost Packages and Fulfillment Issues:

https://teamfi.zendesk.com/hc/en-us/articles/40826297473427-Lost-Packages-and-Fulfillment-Issues

Series 3 Device Self-Test Error IKB:

https://teamfi.zendesk.com/hc/en-us/articles/40831712577427-Series-3-Device-Self-Test-Error-Code-Troubleshooting

Fi Collar Rescue Program Overview IKB: https://teamfi.zendesk.com/hc/en-us/articles/1500005906802-Fi-Collar-Rescue-Program-Overview

New Guidance for S1/2:
Lost collar? Offer upgrade to Series 3 for $99 for the FIRST year.

Broken Collar? Offer upgrade to Series 3 for $99 for the FIRST year.