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Follow Appeasement policy from the Appeasement sheet on customers with Series 2 collars, that are cancelling because of physically broken.
Follow Appeasement policy from the Appeasement sheet on customers with Series 2 collars, that are cancelling because of physically broken.
Abandoned calls process
Playbooks:
https://teamfi.zendesk.com/hc/en-us/articles/14673689392019-What-Tickets-Can-BPOs-Handle
https://teamfi.zendesk.com/hc/en-us/articles/1500006381021-Calls-at-Fi
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