Week 23-2024

https://docs.google.com/spreadsheets/d/1lNxnRKZIk3B0ksvaXnc9vy4vSM_2BBRmYgGu-S7WZJo/edit#gid=0

CONTENT:

 UPDATED Playbook:

• What Are Fi Supplements' Trial Period, Pause and Cancel Subscription Policies?

 Flow EQ:

• Supplements Subscription Cancellation - Supplements Already Shipped

CONTENT:

 UPDATED Playbook:

• How Do I Authenticate or Verify a Customer?

 UPDATED Macro:

• Authentication Process::Unverified User::More Information Needed

 FlowEQ

• Customer Authentication - BPO Required Flow