Week 11-2024

SUPPLEMENT SUBSCRIPTION MANAGEMENT RELEASED TO 1% OF USERS

SUPPLEMENT SUBSCRIPTION WILL USE ADDRESS ON FILE, WILL NOT ASK USER TO VERIFY

NEW TICKET TYPE - ACTIVATION

Activation and Onboarding tickets:

https://drive.google.com/file/d/1he9P0lzSiMEcVkYLz49fpj_FeL5yf_Do/view?usp=sharing

PBS :

https://teamfi.zendesk.com/hc/en-us/articles/27334619788947-How-Do-I-Review-Customer-s-Onboarding-Logs

https://teamfi.zendesk.com/hc/en-us/articles/1500005894422-Onboarding-Issues-Troubleshooting-Fail-Codes

PILOT TICKETS

https://tryfi.zendesk.com/agent/tickets/832594

https://tryfi.zendesk.com/agent/tickets/832208

https://tryfi.zendesk.com/agent/tickets/830698

https://tryfi.zendesk.com/agent/tickets/826367

REBOOT ON NEXT CONNECTION

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