Embedded Files
CYBER MONDAY SALE :UPDATE
CYBER MONDAY SALE :UPDATE
This article will have all the info you need:
https://teamfi.zendesk.com/hc/en-us/articles/1500005927402-Discounts
S3 Warranty - Return/No Return
S3 Warranty - Return/No Return
Updated PB & WF
Updated flows that direct you to a certain warranty reason code.
tryfi.zendesk.com/admin/workspaces/agent-workspace/macros/23274658696979
will tell the customer they do not need to send anything back and include recycling tips.
Approving Warranty Needs a Return Label
tryfi.zendesk.com/admin/workspaces/agent-workspace/macros/12610494531987
includes instructions for a return.
WARRANTY FORM UPDATE
WARRANTY FORM UPDATE
HC Article: Where Is My Fi Collar's Serial Number Located?
Robo Pup updated to push to form which will create a ticket with all the information needed. 🐶
Flows are being updated with this and more fun stuff soon!
Downsized Warranty Flows
Downsized Warranty Flows
🌟 UPDATED PB:
🌟 FLOW:
Warranty Claim Request Flow
Series 1 & 2 Warranty Check/Troubleshooting
Series 3 Replacement Program
Series 2 Replacement Program
🌟 UPDATED FLOW:
Series 3 Warranty Check/Troubleshooting Flow
Assign Individual Microchips in Admin
Assign Individual Microchips in Admin
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