Week 35-2023

New ticket type: Activation and Onboarding Troubleshooting tickets

This is all about customers reaching out if they have issues activating their collars and bases.

Training Slide: https://docs.google.com/presentation/d/1mTY4i_eoyDd4-4DJ1bD61cv-jjUf2kSafw3GpteqsPg/edit#slide=id.p

Playbook: https://teamfi.zendesk.com/hc/en-us/articles/1500005894422-Onboarding-Issues-Troubleshooting-Fail-Codes

FlowEQ: Activation Troubleshooting FlowEQ 

Training Video: https://drive.google.com/file/d/1_BJf1ORyVhS4xZGYRxKU4chSflHFlIix/view?usp=sharing