Week 28-2022

Barkbox

Barkbox Fi Partnership: 

BarkBox is a monthly subscription delivery service that provides a monthly box full of fun goodies for your dog! Fi is partnering with BarkBox starting July 2022. BarkBox customers will be given a code to redeem a free collar kit on shop.tryfi.com. The collar is free, but the subscription is not. The code requires the customer to purchase at minimum a subscription trial. They can cancel within our normal 30 day policy. See: Subscription General Info, FAQs and Exceptions Code is only valid for an S2 purchase.

*If experiencing an error with discount code: If someone tries to use the same code two times it will error. If this happens please escalate to CX team- only they have the power to check when and who used the code previously.

Pupdate from Client: Amazon

We are now up and running on Amazon selling collar kits.

The following playbook articles have been updated to reflect this:

• RMA Tool

• Note: Amazon process is just like PetSmart. For warranties the serial numbers look up sheet now has Amazon added.

• 1 Year Warranty

• Fi Company General Info and Marketing Messaging

• Returns General Info & FAQs

• Wholesale Partners