Week 33-2024

UPDATE: 4.16 update was announced to S3 users via email & in-app splash page 

CONTENT:

Macro: https://tryfi.zendesk.com/admin/workspaces/agent-workspace/macros/32203141160083

Updated Playbook: What tickets can BPO Handle? under Marketing  Series 3 Software Update Email & In-App Comms

UPDATE: Help Center Articles Edited to Include Videos in Fi Community! 

UPDATED Help Center:

• How to Upload a Photo or Video to Your Fi App

• Profile Tab

• Community Tab

 Process to Clear or Transfer Fi Nano Microchips: https://teamfi.zendesk.com/hc/en-us/articles/11909376809363-Process-to-Clear-or-Transfer-Fi-Nano-Microchips

Product Taxonomy

https://teamfi.zendesk.com/hc/en-us/articles/32329395658387-Series-3-Product-Taxonomy 

Base Offline Deck: https://docs.google.com/presentation/d/1URI44fXI81RwBFS_xokAmojvYDT3OfKPXVNqCU53LPw/edit#slide=id.g2efd7594238_0_25.

Recording: https://docs.google.com/spreadsheets/d/1BvCMOObpiCQCNwtyWqS3JJHtPCAUv1SWMjaWAis212g/edit?gid=0#gid=0, 

PB: https://teamfi.zendesk.com/hc/en-us/articles/14673689392019-What-Tickets-Can-BPOs-Handle#h_01J53M7M0TS9XP88CB8C8QF9NY

Sirius Fi - Team Meeting Recording 16/08/2024