Reservation Relocation

*Always try to find a property near budget of guest and close to current property.*

 Process for Changing Guest Accommodations / Relocation

1. Change the Property Listing 

• Go to the reservation.  (Guesty summary in guest profile)
  
  

• Click “Change” next to the current property listing.
  
  

• Select the new property the guest will be relocated to.
  
  

• Click “Save” to confirm the change.
  
  

2. Verify Host Payout

• Review the updated payout details.
  
  

• Ensure the payout reflects the correct amount for the new property.
  
  

  • 🔹 Note: Airbnb deducts 3% from all transactions for credit card processing fees.
    
    

3. Send the Alteration Request

• If the reservation details and payout look accurate, click “Send Request.”
  
  

4. Notify the Guest in Guesty

Immediately message the guest to explain the change.

Steps to message the guest:

1. Locate the reservation in Guesty.
   
   

2. Click “Inbox” (top-right corner).
   
   

3. In the message box, click “Saved Replies.”
   
   

4. Choose: “Send to Airbnb guest when an alteration is sent.”
   
   

5. Personalize the message to include:
   
   
   “This change was made due to [insert reason, e.g., pet fees, property availability, maintenance, etc.].”