Business Operations Executive

A fast-growing digital identity and onboarding platform is seeking a highly motivated Business Operations Executive to strengthen external operations and ensure seamless alignment with internal teams.

The company provides APIs and no-code tools for identity verification, fraud prevention, and customer onboarding, enabling businesses across Africa to onboard verified users with trust, security, and credibility.

In this role, the Business Operations Executive will design and refine operational frameworks, manage stakeholder expectations, and ensure operational efficiency at scale. The position requires a process-driven problem solver who thrives in a fast-paced, cross-functional environment.

Responsibilities:

Stakeholder & External Operations Management

• Serve as the primary point of contact for external stakeholders on operational matters

• Develop structured processes that make onboarding external partners simple and effective

• Ensure expectations are set, tracked, and consistently met

Operational Design & Process Improvement

• Build and refine playbooks, frameworks, and tools that drive consistency and scalability

• Proactively identify inefficiencies across workflows and implement process improvements

• Ensure operational processes align with compliance, fraud prevention, and identity verification standards

Cross-Functional Collaboration

• Work closely with Product, Engineering, and Customer Success teams to align external-facing operations with internal objectives

• Translate stakeholder feedback into actionable insights to improve platform operations and customer experience

Performance Monitoring & Reporting

• Define KPIs and operational metrics that measure effectiveness and stakeholder success

• Track performance, generate accurate reports, and provide insights that drive accountability and continuous improvement

Requirements:

• Minimum of 3 years’ experience in operations, business operations, or stakeholder management in a SaaS, fintech, or API-driven company

• Strong experience designing and implementing structured processes, playbooks, or frameworks

• Proven ability to collaborate effectively with cross-functional teams (Product, Engineering, Customer Success)

• Experience defining KPIs, managing performance metrics, and generating operational insights

• Excellent communication, organizational, and stakeholder management skills

• Data-driven mindset with the ability to identify bottlenecks, design improvements, and implement solutions

Work Mode: Remote

Location: Lagos, Nigeria