Order Status
Order Management
When your order confirmation method is Manually, your order status will be New & Paid. In this situation, you’ll need to confirm the order or do actions by clicking the blue action buttons.
To be Confirmed: If the order is still processing (like your tour is waiting to meet the minimum number to form a group), please click this status.
Confirm Order: If the order is processed, please click this status and then the confirmation email will be sent to your customer automatically.
Cancel Order: If your service is unavailable on-site, please tell your customer first and then click this status.
Note: Once you cancel the order, the customer’s prepayment will be refunded to them with a notification email.
Order Detail Page
Order Details: This section shows your order details, including product name, sales option, order date, departure date, order quantity, and special requirements from customers.
Contact Info: This section contains customer contact information related to the order.
Booking Info: This section contains info fields you set for customers to fill in. If the product includes insurance or guide service, the details will be shown here as well.
Payment Record: This section shows the payment record and the product cancellation policy. If there’s a refund, it will be displayed under Records field.
Voucher: This section contains redemption voucher information. You can preview and download the voucher in PDF format or share it to your customer via URL.
Recent Actions: All the order actions made by the system or accounts will be shown in this section.