This page serves as a Support Routing Guide to help you quickly find the right place to direct your questions or requests.

If you’re unsure who to contact or where to go for help, start by searching for your question or topic on this page. The guide will point you to the appropriate team, department, or resource responsible for that area.

Our goal is to make it easier and faster for you to get the support you need—without guesswork or unnecessary delays. Instead of navigating through multiple contacts or systems, this page acts as a central hub that connects your inquiry to the right destination.

If your topic isn’t immediately clear, try related keywords or broader terms. In most cases, you’ll still be guided toward the correct point of contact or next step.

Use this page as your first stop whenever you’re unsure where to go—we’ll help route you in the right direction.

• Listing inquiries (contracts, terms, and listing setup)

• Contract support (review, interpretation, and execution)

• Commission-related inquiries (structures, splits, disputes, and clarifications)

• Broker support (deals, paperwork, and industry-related matters)

• Conveyance inquiries (deal flow, conditions, and requirements)

• Signing-related matters (including Mutual Releases, Cancellations, etc.)

• Regulatory compliance inquiries

• Ontario Real Estate Board inquiries

• RECO-related inquiries

• Brokerage policy interpretation and guidance

• Lead assignment and reassignment requests

• Lead Dashboard inquiries (e.g., freeze explanations and related issues)

• Public complaints and general inquiries

• RECO and legal complaint matters

• FINTRAC-related inquiries

• Compliance-related inquiries

• Fintracker-related support and questions

• NDNCL - Do not call

• Privacy

• Listing support and general listing inquiries

• Administrative listing tasks (e.g., featuring a listing)

• General administrative procedures and support

• Agent profile inquiries (e.g., adding transactions, updating bios or photos)

• Onboarding-related questions

• Transaction and deal-related inquiries

• Deal processing, status updates, and file progression support

• Conditions, documentation, and closing coordination inquiries

• Monthly expenses and financial statement inquiries

• Commission payment and payout questions

• Tax document requests (e.g., T4s, tax summaries)

• General finance and accounting inquiries

• Monthly fee reconciliation support

• Marketing fee reimbursement requests

• Bank account updates and changes

• HST number inquiries

• SIN-related inquiries

• Database import and data migration requests

• CRM setup and ongoing database management support

• Lead routing and collaboration workflows

• System usage inquiries and workflow optimization assistance

• Region-specific inquiries

• Level-based policies, permissions, and guidelines

• Sales-related inquiries

• Recruitment inquiries

• Agent growth, retention, and expansion strategy questions

• Partnership and hiring-related inquiries

• Pre-construction inquiries

• Removal of estimated home values requests

• Listing history removal or correction requests

• Advanced technical support issues

• Platform errors, bugs, and system limitations inquiries
  
  

➡️ Please also submit issues using the Internal Bug Report form on the homepage when applicable.

• ISA lead inquiries

• Lead assignment requests

• ISA lead complaints

• Scam-related inquiries