Company Policies
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Company Policies
As we grow as a company, our roster expands, and we are becoming a recognized player in the local market. We wanted to ensure that our expectations—for ourselves and each other—are clear. Additionally, we wanted to provide clarity on the commission and monthly fee structure. Please take a moment to read through our policies.
HouseSigma Inc. reserves the right to update and introduce new published policies at any time. Any changes will take effect on the date specified in the notice or, if later, 10 days after the notice is sent via direct email to the Contractor using the company email address.
Purpose
The inactivity fee was instituted to ensure the HouseSigma roster would be comprised of active producing members. Rebating the “inactivity fee” means our member representatives are producing and is something we do gladly.
In an effort to simplify the reconciliation process and to make it more timely we are implementing the following changes retroactive to January 1st, 2020
Original
There are no monthly fees and desk fees. Agents who do not complete any deal in a given month will be charged a $200 inactivity fee. Each deal waives 1 month of inactivity fee. If a salesperson does 2 deals 1 month and 0 deals the second month, they will not be charged $200 in the second month. If the salesperson does 1 deal the first month, there will be no fees but 0 deals in month 2, then they will pay $200 in the 2nd month. Credit card will be required to setup auto payment. Refund will be processed every 6 months.
Updated 2021
A monthly inactivity fee of $200 is collected each month with a reconciliation every six months. For each HouseSigma Client transaction, that being lease, purchase or listing, within the six month period the Contractor will be credited back on account 1 month’s fee to a maximum of 6. The credit on account will be carried into the next 6 month period. As long as there is a credit on account after month 6 no new charge will occur. Credit Card or Auto Debit will be required to set up auto payment. Termination of the contract shall trigger an immediate reconciliation.
Clarity June 2020
THE GOAL IS THAT ONCE A PRODUCING REP PASSES THE FIRST RECONCILIATION THEY HAVE "CREDITS" AN NO FURTHER PAYMENTS ARE TAKEN. To achieve this the rep must have written 6 transactions (sale or lease) in 6 mo. Credits are calculated on a fee to credit formula. The credits issued will not exceed the number of monthly fees paid. Credits are calculated using written transactions.
Updated October 2022
Provided a 10 day notice period is observed, termination of the contract shall trigger an immediate reconciliation and refund, if any. Should the contractor not provide 10 days notice there will be no reconciliation of monthly fees and no rebate/refund will be issued. The Company reserves the right to offset agent commission to agent expense owing.
This policy may be changed from time to time by HouseSigma Inc.
Notice of any changes to policies will be delivered to the Contractor in writing to the Company Email address.
HouseSigma Inc, Brokerage
ISSUED OCT 2022
When a transaction is subject to an Administration Fee (also referred to as Deal Fee), when the Contractor is in on both sides of the transaction (referred to as Agent double ending) only one Administration fee will apply. In the event a HouseSigma listing agent elects to bring in another HouseSigma colleague to represent the buyer rather than act in an Agent double end only one deal fee will apply and split between each agent.
This policy may be changed from time to time by HouseSigma Inc.
Notice of any changes to policies will be delivered to the Contractor in writing to the Company Email address.
House Sigma Inc. Brokerage
ISSUED OCTOBER 2022
Tiered commission split for HouseSigma Company Deals
Contractor's commission splits are tiered based on contractor's production and will be calculated as follows:
1-4 deals: 50-50 split
5-8 deals: 55-45 split
9-12 deals: 60-40 split
13 or more deals: 65-35 split
Where the contractor is entitled to the larger portion of the split.
Details:
Only HouseSigma company deals (Purchase & Sale) count towards the tiered payout structure.
Contractor's commission tier will reset back to 50/50 on your specific anniversary date.
The closing date of each deal will determine its count. (Deal must be Closed)
If a client is buying in one month and selling in the next, these will be counted as two separate deals.
For deals with multiple HS agents collaborating, only the agent who submits the deal Will have this deal count towards their tiered commissions split. (collaborating agents get to decide which one will have the deal count towards their commission split)
HouseSigma Repeat Client
Repeat HouseSigma client business will be treated as accompany lead, 50% to the Contractor and 50% to the Company or according to current tier level
HouseSigma Client - Open house / Referral / Personal introduction
The Contractor shall be entitled to earn the following commission on purchase & Sale deals with HouseSigma Client Referrals, including referrals leads, open house leads, and other sources:
Personal Leads: If a HouseSigma Client Referral has a HouseSigma account but has never submitted a request on our platform before being introduced to a Contractor, the transaction will be treated as the Contractor's Own Client.
Company Leads: If a HouseSigma Client Referral has previously submitted a request on our platform before being introduced to a Contractor, the transaction will be treated as a Company Lead. The commission will be split 50% to the Contractor and 50% to the Company, or according to the current tier level.
Management reserves the right to allow exceptions if the Contractor can provide evidence of an existing relationship with the lead prior to the submission of a request on our platform.
Management will use records from Follow Up Boss lead profiles to determine the lead source.
FAQ:
Q: What if a lead comes through my open house and they are already using HouseSigma?
A: If the user has submitted a request before their introduction to the agent during the open house, they will have an FUB profiles with their submitted request, which indicates their intention to work with a Housesigma agent prior to the open house, in this case, the lead will be considered a company lead
If, however, the user has never submitted a request prior to the open house, the agent can create an FUB profile for the lead and the lead will be considered a personal lead
Q: What if a Housesigma client refers their family member or friend to me?
A: the same logic applies, depending on whether they have submitted a request before the referral or not Housesigma will determine based on the profile history on FUB
Q: what if a user has submitted the request but I happen to know that person before their request to reach a Housesigma agent?
A: you can provide proof of your existing relationship with the lead and management can at their own discretion change the lead source.
HouseSigma Client - PreCon Transactions
The Contractor shall be entitled to earn the following commission on Pre-Construction purchase deals
with HouseSigma Clients:
Pre-Construction commissions are typically paid in installments. Each installment will be based on the Contractor's current commission tier. After the final payment and upon closing of the deal, the transaction will count towards the Contractor's commission tier.
This policy may be changed from time to time by HouseSigma Inc.
Notice of any changes to policies will be delivered to the Contractor in writing to the Company Email address.
House Sigma Inc. Brokerage
Updated August 2024
Purpose
The Agent Levels & Lead Claims Policy is established to ensure a roster of active and productive HouseSigma members while maintaining professional service to HouseSigma Clients.
Agent Commitment
Agents commit to following published follow-up protocols (as detailed under the Lead Follow-up Policy). The Company provides access to leads, with the right to discontinue lead flow at its discretion.
Level 1: 0 Sale, 5 Lease
Level 2: 1 Sale, 5 Lease (Unlock Level 2 by completing 3 Lease deals)
Level 2b: 1 Sale, 5 Lease (Unlock Level 2b by completing 1 Sale deal)
Level 3: 2 Sale, 5 Lease (Unlock Level 3 by completing 5 Sale deals in the last 6 months)
Level 4: 3 Sale, 5 Lease (Unlock Level 4 by completing 2 Sale deals for 3 months in a row [2 deals for each months])
Deals are counted upon submission of a written & firm agreement
Higher levels offer additional privileges and rewards, including access to leads on the dashboard 45 minutes earlier for Levels 2B, 3, and 4.
Requirements to maintain level 3 and level 4
Conversion Rates:
Level 3 and Level 4 agents must not have a 0% conversion rate for claimed leads in their top region in the past 6 months.
Enforcement of Policy:
Level 3 and Level 4 agents must claim more than 50 company sale leads in the last 12 months.
Quarterly audits of conversion rates will be conducted.
One warning for failing to meet the benchmark conversion rate, with an opportunity to achieve it by the next audit.
Agent Performance Review & Adjustment Policy below applies to all agents at all levels
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To uphold the high standard of service we provide to our users, HouseSigma will review agents’ performance on an ongoing basis. Reviews serve two purposes - first, it allows us to deliver best available agents to the customers and second, it enables the management to identify opportunities to make agents’ performance even better.
Agents may be reviewed for levelling-down when an agent has claimed 100 leads since their last HouseSigma sale.
Dates of the last transaction are determined by written and firm agreement dates. Leases and personal deals are not calculated.
Lead claim level adjustment:
HouseSigma reserves the right to level down agents to lower claim levels based on the review of their performance. The management team will have full discretion over levelling down decisions while taking all relevant aspects of performance and reasonable personal matters into account.
Criteria for Re-promotion:
If an agent is levelled down, they are not required to meet all criteria previously needed to reach their original level. A single conversion of a Buy / Sell for a HouseSigma Lead will qualify them to be promoted back to their higher level. This is tracked using the date of submission of a written and firm agreement.
This policy aims to incentivize consistent performance and ensure that our customers get the best service.
Policy Changes
This policy may be subject to changes by HouseSigma Inc.
Notice of any policy changes will be delivered to the Contractor in writing via the Company Email address.
Last Updated: November 2024
Lead Stages
Discovery - Leads you have connected with but don’t have an understanding of their criteria/timeline/motivation.
Hot - Leads you are actively touring with weekly/bi-weekly.
Warm - Leads that are responsive, touring every now and then.
Cold - Non-responsive leads
Not in the Market - Leads that have already purchased / no longer in the market.
Working with a Realtor - Leads that are currently under contract with another representative.
Real Estate Agent User
Change lead status to "Real Estate Agent User" when the user is a Registered Real Estate Agent.
Rules for Follow-ups: Only for Not Responding
7-Day Rule: (New Lead That Does Not Respond)
Day 1: Call, Email, Text
Day 2: Call
Day 3: Skip
Day 4: Call
Day 5: Skip
Day 6: Email
Day 7: Text
14-Day Rule: (Switch to This After 7 Days of No Response from Lead)
Follow-Up Every 2 Weeks for 3 Months
6 Follow-Ups in Total (Can Be Call, Text, or Email)
30-Day Rule: (Switch to This After 3 Months of No Response)
Follow-Up Once a Month for 6 Months
120-Day Rule: (Switch to This After 6 Months of No Response)
Follow-Up Once Every 4 Months for Life
Follow-up Boss Certification Program
Agents are tested for certification after reaching 100 leads (lease or sale).
Criteria for passing or failing include:
Setting tasks on leads.
Managing overdue tasks.
Logging appointments correctly.
Changing lead stages accurately.
Following the 7-Day Rule.
The number of 1c reminders received also influences the result.
Failure results in either a warning or a 30-day lead dashboard pause.
A fail and lease pause leads to subsequent 30-day testing.
Agents need to get certified every quarter.
Lead Response Times:
Any lead not responded to within 30 minutes will result in a reminder email.
Any lead not responded to within 60 minutes will be reassigned back to the internal lead dashboard, and your ability to claim leads will be frozen for 24 hours.
If an agent surpasses 5 leads reassigned due to the certification process will freeze claim ability for the rest of the month.
Note:
This policy also applies to leads currently assigned to you if they re-inquire or send another request. Communication with the lead must be logged on FUB to avoid warnings and claim freezes.
This initiative encourages better communication management habits and fair opportunities.
Policy Changes
This policy may be subject to changes by HouseSigma Inc.
Notice of any policy changes will be delivered to the Contractor in writing via the Company Email address.
HouseSigma Inc, Brokerage
LAST UPDATE NOV - 2025
Purpose
This policy establishes performance thresholds for Level 1 Agents and outlines the actions taken when an agent falls below the required standards. This policy applies to agents who are currently on level 1 since joining HouseSigma and agents who have been demoted to level 1 and fall under the following criteria
Performance Thresholds
A Level 1 Agent must maintain the following minimum performance metrics:
Lead Contacted Rate: 100% (text, email or phone)
Lease Lead Conversion Rate: 5% or higher
Trigger Actions for Non-Compliance
If an agent fails to meet the above thresholds, the following actions will be implemented:
Lead Claim Suspension: The agent will no longer be able to claim leads.
No lead claim from ISA / WhatsApp groups: The agent is prohibited from claiming leads via the ISA or WhatsApp group.
Agents who continue to claim leads outside of the lead claim dashboard (via WhatsApp or ISA) will face immediate termination.
Performance Improvement Plan (PIP) & Monitoring
Agents placed on a Performance Improvement Plan (PIP) will be subject to the following requirements:
Mandatory Training: The agent must attend all of the Director of Sales' weekly training sessions.
CRM Review & Action Plan: The Director of Sales will review the agent’s CRM activity and establish measurable, actionable steps for improvement.
Improvement Goals: The agent will receive specific goals to improve their Contact Rate and/or Conversion Rate in order to regain access to rental leads and Level 1 status.
Evaluation Period: If, after six (6) weeks of PIP implementation, there is no measurable improvement, the agent will be terminated.
Repeat Offenders: Agents who successfully complete a PIP and regain a higher claim level but later fall below the performance thresholds again will face termination.
Exceptional Circumstances
Management reserves the right to make exceptions to this policy in cases of extreme personal circumstances, such as serious family or health matters.
Enforcement
This policy is strictly enforced to ensure the efficiency and effectiveness of the team. Compliance is mandatory.
The Contractor shall be entitled to earn the following commission on leases executed:
Contractor’s own clients: 90% to the Contractor and 10% to the Company, net of a minimum $250 administration fee
HouseSigma Client: 70% to the Contractor and 30% to the Company, net of a minimum $250 administration fee
When working with a HouseSigma Landlord Client, upon successful completion, the Contractor is entitled to a $100 photo credit upon submission of a paid invoice from a reputable source.
HouseSigma Client Tenant BONUS
Effective January 1, 2023
Should the Contractor complete the HouseSigma Leasing Course and achieve a passing grade, they will benefit from an 85/15 split on HouseSigma Tenant Clients. See the course here: Leasing Landmines Course.
To Qualify for the HouseSigma Tenant Client Bonus:
The rep must have passed the Leasing Landmines course (75%) and have completed three (3) HouseSigma Lease transactions.
This special HS Client Tenant Client Bonus resets each year.
To qualify for renewal, the agent must retake the course annually.
Agents who completed the course in Q1 and Q2 of a given year (January-June) are required to renew their course at the beginning of the following year.
Agents who completed the course in the last half of the year, Q3 and Q4 of a given year (July-December), will have their certificates valid for following year and will be required to redo the course at the beginning of the next year.
Agents must have completed three (3) HouseSigma Leases in the year prior to renewal.
Agents must adhere to best practices as stated in the course and adhere to all company policies.
Deadline for Course Renewal:
Agents who completed the course prior to July of a given year are required to renew the course within 30 days of receiving a reminder.
Failure to renew within the above timeframe will result in a return to the standard commission rate of 70/30.
The special HS Client Tenant Bonus can be revoked at any time during the renewal period for failure to comply with renewal terms set out above.
This policy may be changed from time to time by HouseSigma Inc.
Notice of any changes to policies will be delivered to the Contractor in writing to the Company Email address.
House Sigma Inc. Brokerage
ISSUED 2018
UPDATED MAY 2024 - [removed requirement for 3 lease client testimonies]
The majority of HouseSigma client listings result from buyer leads. However, having introduced seller call-to-action leads and tools, we are seeing an increase in incoming Direct Seller Leads. These are categorized separately on the Lead Claim Board, with only those having designated Seller Lead Claim Status being able to claim.
To qualify, you must have:
Achieved a minimum of Level 3 Lead Claiming (see Lead Claim Policy)
Completed at least two complete listings on the Deal Submission Board (personal or HouseSigma Client)
Been HouseSigma "Seller Certified" by completing the "Listing Success" Module: Listing Success Module.
If you believe you meet the criteria, you can forward the certificate from the completed Listing Success Module to
Ops-Admin@HouseSigma.com. Our Operations Specialist will check your Deal Submission Board and enable the Seller Lead Claim ability commensurate with your current Lead Claim Level (i.e., 3s or 4s).
This policy may be changed from time to time by HouseSigma Inc.
Notice of any changes to policies will be delivered to the Contractor in writing to the Company Email Address.
House Sigma Inc. Brokerage
ISSUED FEBRUARY 2023
Please refer to Listing Marketing for FAQ, Calculation Tools, Submission Process, Exceptions Process and Feature Listing Guideline
HouseSigma supports a shared success model when it comes to servicing HouseSigma Clients.
Our goal is to provide a policy that is easily applied to a variety of situations without requiring pre-approval, will not hold you up waiting for supplier payment and allows for Rep preferred suppliers, bringing flexibility in regards to the right supplier for the right situation and market places.
On HouseSigma listing clients our representatives will be eligible for reimbursement of marketing costs as follows:
For HouseSigma Sale Listing
Reimbursement amount up to 10% of Company Dollar (HS Commission payable) with a minimum of $750 and a $5000 max
Marketing costs are rebated upon successful transaction and submission of receipts
50% of the Marketing cost allowance will be rebated if the Listing is Terminated and Expired
For HouseSigma Lease Listings
Lease listings rebates are capped at a maximum of $100.
Marketing costs are rebated upon successful transaction and submission of receipts.
Eligibility
To be eligible for reimbursement...
It Must be a HouseSigma Client
Sale listings must carry a minimum 1.5% listing commission and 2% co-op
The following is a minimum of what needs to be included in the marketing package of a Sale listing
Professional Photos
FloorPlans (measurements and square footage)
Virtual Tour
Any additional marketing material is at the reps discretion (ie brochures, drone, landing page, staging on higher end properties etc) and will be eligible providing it does not exceed 10% of the Company Dollar Commission paid or $5000.00
Invoices must come from a reputable source with a verifiable online presence
Excluded: Print Advertising, Home Inspection, Status Cerficiate, etc.
HouseSigma Featured Listing (applicable to both personal and company clients)
To be featured as a HouseSigma Featured Listing a listing must carry a 1.5% listing commission and 2% co-op
Any exception to the above must be approved in advance by Ash via email a copy of which much be submitted at time of reimbursement request.
We've provided a calculation tools and FAQ on the Listing Marketing
This policy may be changed from time to time by HouseSigma Inc.
Notice of any changes to policies will be delivered to the Contractor in writing to the Company Email address.
HouseSigma Inc. Brokerage
ISSUED 2018
UPDATED JAN 2023
Contractors Own Property and Immediate Family Member
The Contractor shall be entitled to earn the following commission on property owned by the Contractor, The Contractor’s Spouse and any immediate family member: 100% to the Contractor, net of $500 administration fee paid to the Company
NOTE: this is intended as a benefit to The Contractor’s family members with commission being reduced at source or issued to the family member as a rebate. Should the contractor collect commission to their benefit then the company split shall apply.
This policy may be changed from time to time by HouseSigma Inc.
Notice of any changes to policies will be delivered to the Contractor in writing to the Company Email address.
House Sigma Inc. Brokerage
ISSUED 2018
UPDATED OCTOBER 2022
Please refer to Listing Marketing for FAQ, Calculation Tools, Submission Process, Exceptions Process and Feature Listing Guideline
HouseSigma supports a shared success model when it comes to servicing HouseSigma Clients.
Our goal is to provide a policy that is easily applied to a variety of situations without requiring pre-approval, will not hold you up waiting for supplier payment and allows for Rep preferred suppliers, bringing flexibility in regards to the right supplier for the right situation and market places.
On HouseSigma listing clients our representatives will be eligible for reimbursement of marketing costs as follows:
For HouseSigma Sale Listing
Reimbursement amount up to 10% of Company Dollar (HS Commission payable) with a minimum of $500 and a $3000 max
Marketing Costs are Rebated upon Successful Transaction and Submission of Receipts
50% of the Marketing cost allowance will be rebated if the Listing is Terminated
Eligibility
To be eligible for reimbursement...
It Must be a HouseSigma Client
The listing must carry a minimum of 7% on the first $100,000 and 2.5% on the balance
The following is a minimum of what needs to be included in the marketing package of a Sale listing
Professional Photos
FloorPlans (measurements and square footage)
Virtual Tour
Any additional marketing material is at the reps discretion (ie brochures, drone, landing page, staging on higher end properties etc) and will be eligible providing it does not exceed 10% of the Company Dollar Commission paid or $3000.00
Invoices must come from a reputable source with a verifiable online presence
Excluded: Print Advertising
HouseSigma Featured Listing (applicable to both personal and company clients)
To be featured as a HouseSigma Featured Listing a listing must carry a 7% on the first $100,000 and 2.5% on the balance.
Any exception to the above must be approved in advance by Karen via email a copy of which much be submitted at time of reimbursement request.
We've provided a calculation tools and FAQ on the Listing Marketing
This policy may be changed from time to time by HouseSigma Inc.
Notice of any changes to policies will be delivered to the Contractor in writing to the Company Email address.
House Sigma Inc. Brokerage
ISSUED 2018
UPDATED JAN 2022
UPDATED JAN 2023
The Company’s minimum listing rate is 4.00% if the Client is both listing and purchasing with the Company. Exceptions will be made with approval.
Marketing Costs on HouseSigma Listing
Check the Agent ToolKit for updated policies on Marketing Cost reimbursement for HouseSigma Seller Clients
Discounts and Rebates
Any discounts on listing rates, allowances, or rebates for HouseSigma clients must be approved by the Broker of Record/Brokerage Manager prior to executing an agreement.
Further a cash rebate will not be issued if the Property Use Declaration in Schedule A is left incomplete.
This form is mandatory and must be fully completed before the cash rebate can be processed. (Refer to the Cash Rebate Guide for details)
Cash Rebate Policy
Purpose
The HouseSigma Cash Rebate Policy ensures both the Company and The Contractor are aligned with RECO and Government of Canada as well as educating our clients on the potential tax implications of receiving a cash rebate on a Real Estate Transaction
Real Estate and Rebates
Source: RECO Dec 1, 2015 Bulletin #2015-4
Under the Real Estate and Business Brokers Act, 2002 (REBBA 2002), registrants cannot provide any form of compensation to an unregistered third-party for activities that would be considered to be in furtherance of a trade. This restriction is explained in the registrar’s bulletin entitled Referral fees. However, a rebate or similar compensation may be provided to a brokerage’s client or customer (i.e., buyer or seller) that is a party to the trade in question.
When providing a cash rebate there may be income tax or HST implications for you, your clients and your customers. You should advise your clients and customers that there may be tax implications and recommend they seek professional advice.
HOUSESIGMA INC., BROKERAGE REBATE POLICY
The rebate agreement must be in writing, dated and signed on behalf of the brokerage and submitted to the customer for signature. Rebates apply only on the Purchase of a property, aka Buying side. (Cash Rebate Guide for Eligibility)
As the brokerage has no means to determine whether the property involved in the transaction subject to a rebate will be subject to taxable income ruling as “income from source” in order to facilitate a rebate the Brokerage will require a SIN number for the purposes of issuing a T4A. The Contractor will cooperate with The Company in obtaining the rebate recipients’s SIN number for the purposes of issuing a T4A. Any agreement regarding a rebate must be reduced to writing. Any cash rebate offering must be in writing and signed. (HouseSigma - Schedule A Cash Rebate)
Recommended Reading Case Study Published Article
This policy may be changed from time to time by HouseSigma Inc.
Notice of any changes to policies will be delivered to the Contractor in writing to the Company Email address.
House Sigma Inc. Brokerage
Updated March 2026
IMPORTANT!
As per the policy a cash rebate offering must be in writing, be approved by Management and the Buyer must acknowledge our Policy and agree to provide a SIN number for the Purpose of a T4A using this form.
We have created this Cash Rebate Guide and HouseSigma – Schedule A (Cash Rebate) for this purpose. It is also loaded as a WebForms Template. HouseSigma Schedule A – CASH REBATE CLIENT AGREEMENT & GUIDE
Further the Deal Submission Form has been updated to support the policy.
Use of Commission Advance Companies:
HouseSigma does not provide commission advances; however...
Contractors can use commission advance services at their own discretion. Such decisions are entirely the responsibility of the Contractor and do not involve HouseSigma Inc.
Contractors must ensure that any agreements with commission advance companies clearly state that the Contractor is the sole party responsible for the repayment of the advance, regardless of the outcome of the underlying transaction.
HouseSigma Inc. is not responsible for the repayment of any advances made by commission advance companies to Contractors.
HouseSigma has approved two companies for commission advances: AccessEasy Funds and Agents Equity. Any other company will need to prior approval from Management.
A brokerage fee of $50 will be charged to facilitate the setup, administration, correspondence with and processing of the advance funds to the selected company.
Contractors will be required to sign an additional Policy on Commission Advances. Please reach out to your Managing Broker/Manager should you require a commission advance.
If you are interested in a commission advance…
STEP 1: Sign the Policy, located HERE, and return the signed acknowledgement to your Broker/Managing Broker.
STEP 2: Email the signed policy to Deals@HouseSigma.com and specify the transaction for which you are requesting an advance, as well as the approved advance company you plan to use.
We can connect you with either of our currently approved companies, who will provide you with the necessary paperwork.
Experienced Contractors transferring from another brokerage may provide a list of up to 5 pending clients (also known as carry forward clients) (submitted herewith).
Providing transactions for Contractors Pending Clients are written within 6 months of transfer date those transactions will be eligible for a commission payout as follows
Purchased & Sale - 100% to the Contractor, net of $500 administration fee paid to the Company
Pre-construction - 100% to the Contractor, net of $500 administration fee on the first instalment paid to the Company, and net of $150 administration fee on every subsequent Instalments.
The following names and ONLY the following names shall be accepted. This arrangement does not extend to family members of Contractors Pending Clients or referrals to the Contractor by the Contractors Pending Clients.
If not submitted at the time of execution of the Sales Representative Independent Contractor Agreement the Contractor shall have 15 days following execution to submit for approval.
This policy may be changed from time to time by HouseSigma Inc.
Notice of any changes to policies will be delivered to the Contractor in writing to the Company Email address.
House Sigma Inc. Brokerage
ISSUED 2018
Updated July 2024
Transaction commissions will be paid out as per applicable commission split (HS Client / Contractor's Own Client) upon receipt of the first installment, the second and any subsequent installment from the builder including last. The contractor will be required to sign an indemnity agreement with the Company prior to payout wherein the Contractor will be responsible for any return of commissions advanced under the Builder Commission Agreement.
This policy may be changed from time to time by HouseSigma Inc.
Notice of any changes to policies will be delivered to the Contractor in writing to the Company Email address.
House Sigma Inc. Brokerage
ISSUED 2018
UPATED MARCH 2021
Mandatory FINTRAC Training:
Objective: To ensure compliance with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) regulations, all agents are required to complete mandatory FINTRAC training as part of their onboarding process and bi-yearly training. This ensures that all agents understand their responsibilities related to anti-money laundering (AML) and anti-terrorist financing (ATF) laws.
1. Training Requirement:
All agents must complete FINTRAC training as part of their initial onboarding process. Training must be completed before leads can be turned on.
All Agents must complete Bi-Annual Training when provided. If the agent does not attend the bi-annual training or complete it in the required time, leads will be turned off.
Overview of FINTRAC and its role in Canadian financial regulation.
Detailed explanation of the Proceeds of Crime (Money Laundering) and Terrorist Financing Act.
Identification of suspicious transactions, including large cash transactions and activities that may involve money laundering or terrorist financing.
Procedures for reporting suspicious transactions and large cash transactions to our Compliance Officer
Legal obligations for record-keeping and reporting.
Updated information as it is provided by FINTRAC
3. Frequency of Training
Initial Training: New to the Brokerage Agents must complete FINTRAC training during the onboarding process.
Ongoing Refresher Training: Agents must complete refresher training Bi-Annually or whenever there are significant updates to FINTRAC regulations or internal procedures. This training will be provided by your Manager/Managing Broker/BOR.
Ad-hoc Training: If there are significant changes in regulations agents must undergo additional training as required. - this will be provided by your Manager/Managing Broker/Broker of Record.
Office Meetings: Managers,Managing Brokers or Broker of Record will provide ongoing training and Fiintrac information at office meetings.
Tracking Training Completion: The completion of FINTRAC training will be documented along with details including the date of completion and any refresher training sessions taken.
Audit and Compliance: Records of training completion must be available for audit purposes, ensuring compliance with both internal policies and regulatory requirements.
If an Agent receives training by another party such as Governing bodies (RECO,BCFSA,RECA) or their local Real Estate Boards they must notify the Compliance officer and provide proof of completion.
Onboarding Module: FINTRAC training will be provided through an online module, during the onboarding process. The module will include a final quiz, to ensure agents’ understanding of key concepts. This quiz must be passed by a score of no less than 10/12.
Access to Materials: Agents will have ongoing access to FINTRAC policies, procedures and training materials for reference. Each Province's ATK’s have all the FINTRAC information in the Training tab under Guides and Success Tools.
Bi-Annual Training will be provided as a module with a quiz and/or at an office meeting and available on the ATK once all agents have completed the training.
Ad-Hoc by your Manager/ Managing Broker/Broker of Record at office meetings.
Consequences for Non-Compliance: Agents who fail to complete the required training will be given a 10 business day warning to complete the training with a passing grade and the opportunity to meet with the Compliance Officer for further assistance. If the required training is not completed after the 10 day warning the agent's leads will be turned off until the required training has been completed.
By following this policy, the company ensures its agents are fully equipped to recognize and report suspicious activities and are compliant with Canadian regulatory requirements related to money laundering and terrorist financing.
Premium User Activation:
HouseSigma offers Premium User features to users who are actively working with HouseSigma representatives or have transacted with us in the past.
This program has resulted from your contributions to surveying and suggestions and was designed to
facilitate additional opportunities for our representatives for client rapport building
support ongoing communication between new users, past clients and our HouseSigma Representative
increase the amount of buyers and sellers committed to working with our HouseSigma representatives.
increase incoming leads and resulting opportunities for our HouseSigma Representatives
By putting the access control directly into the hands of our representatives this will
Contribute to Communication Continuity and Consistency
Serve as a built in Keep in Touch System
Promote use of the FUB Calendar System
Lead up to the potential ability to cite the number of "active" clients working with HouseSigma Representatives (via premium user count)
Because of the public facing promotion of the feature it is CRITICALLY IMPORTANT that Each and Every one of our Representative MUST be trained in how to explain the program, evaluate eligibility and provide premium access to those that qualify.
To ensure all reps are prepared to administer the program, we have created a mandatory but brief knowledge test that must be completed. Any rep who has not completed the knowledge test will have lead claim paused until we have verified successful completion.
Post Launch every rep joining HouseSigma must complete the the knowledge test as part of orientation. Lead claim will not be turned on until we have verified successful completion.
By completing the Knowledge Test and providing your HouseSigma Platform User account email (may differ from your @HouseSigma.com email) you also will be granted premium user features. This will give you an edge in the field!
To complete the Knowledge Test you can do so HERE
This policy may be changed from time to time by HouseSigma Inc.
Notice of any changes to policies will be delivered to the Contractor in writing to the Company Email address.
House Sigma Inc. Brokerage
ISSUED JAN 2023
We are so very appreciative of your agent referrals.
Did you know that within the GTA we are hiring almost exclusively by referral only. What's wonderful about this is it helps ensure an elevated peer group.
We do want to thank you for your referrals and have offered the following appreciation program since inception.
The Referral Appreciation Program
$1000 for to the referring agent for each agent that is referred to HouseSigma and subsequently accepted and hired providing the following criteria is met:
The Agent Referred must have a firm written HouseSigma client sale transaction.
Referring Agent need to have completed at least 1 company HS sale in each reconciliation period to be eligible for the referral payment (new - June 2022)
The agent referred must acknowledge the Referring Agent as being the trigger for their contacting HouseSigma or responsible for their decision.
At time of Reconciliation (6mo) both the Referring and Referred agent must be with HouseSigma
Any claim on referral must be made within the current claim period.
Payment is on a 6mo Calendar Reconciliation Jan-Jun / July Dec
Should the referring agent have financially benefited from a transaction it will not trigger a referral payment.
ie Bob refers Betty. Bob collaborates on or receives a referral commission on Betty's first deal. That Deal will not trigger an Appreciation Referral Thank you from HouseSigma to Bob.
This policy may be changed from time to time by HouseSigma Inc.
Notice of any changes to policies will be delivered to the Contractor in writing to the Company Email address.
House Sigma Inc. Brokerage
LAST UPDATED UPDATED OCT 2022
Personal Advertising Policy for HouseSigma Agents
HouseSigma Agents are permitted to promote their own business through various channels such as galas, events, etc.
The following are the guidelines for personal advertising:
Marketing material must be approved by management prior to any public use.
Marketing material must comply with all provincial, local, board, and licensing regulations (RECO, RECA, BCFSA, etc.)
Marketing material must not contain any inappropriate content.
Marketing material must adhere to the company’s branding standards.
Company Policy for Car Wrapping and Advertising
HouseSigma Agents who want to use their personal vehicles for advertising purposes must follow the following policy:
Design guidelines: the wrap must:
Not cover the whole vehicle
Must not look like a corporate car, Vehicle must distinctly be viewed as agent's personal vehicle and advertising.
Must be compliant with all provincial local board and licensing bodies (RECO, BCFSA..etc)
Must not have any inappropriate content.
& Must match the company's branding standards.
The agent must obtain an approval from HouseSigma’s management for the design of the wrap prior to printing & installation.
The agent must take care of the wrap and the vehicle, drive safely and legally, repair any damage to the wrap ASAP, and remove the wrap when required.
HouseSigma maintains the right revoke the approval of the wrap at any time and update the policy with any changes necessary as the company finds fit.
HouseSigma Inc, Brokerage
LAST UPDATE - MAY 2025. [wording only - no material changes]
Please note any referral fees paid by any of our preferred vendors has to be disclosed, you can refer to this RECO BULLETIN for more details
HouseSigma has entered into an agreement with GoMortgageCo, wherein agents will receive a referral fee of 20% of the mortgage agent's commission on the deal.
The referral fee is paid to the agent ONLY when the transaction is successfully completed and the mortgage is funded
Note that you are free to recommend alternative financing options / help to your clients, However, we recommend GoMortgageCo as our preferred partner due to their extensive years of experience in the mortgage industry.
What’s Required - (Written Disclosure):
Agents must disclose the referral fee arrangement to their clients in writing.
The disclosure can be made either in the Buyer Representation Agreement (BRA) or through any other form of written communication to the client. (WhatsApp, Text, Email.. etc)
The disclosure should clearly state that the agent will receive a referral fee of 20% of the mortgage agent's commission for referring the client to the GoMortgageCo.
The written disclosure should be provided to the client before or at the time of entering into the BRA or as soon as possible thereafter. (Form 610 is recommended)
Always make sure your clients understand the agreement and preferably get a consent from the clients in writing.
The client's consent can be obtained through a signed acknowledgment within the BRA or any other separate written consent document. (Replies to emails, texts will be sufficient as well.
Steps to ensure referrals are tracked:
Agents MUST assign GoMortgageCo as a Lender for the lead in FUB.
Agent's MUST mention in the comments section of the deal submission if the client has been referred to GoMortgageCo.
The agent will be required to submit a written proof of the disclosure sent through (text, email, WhatsApp..etc). A screenshot should be sufficient.
Failure to submit a a proof of the disclosure will result in the withholding of the referral fee paid by GoMortgageCo to the agent.
Compliance:
Agents are responsible for ensuring compliance with applicable laws, regulations, and professional standards related to disclosure of referral fees https://www.reco.on.ca/registrars-bulletin/referral-fees/
HouseSigma Inc, Brokerage
UPDATED FEB 2025
We have recently introduce a guideline to assist reps in determining fair compensation and to ensure there is no "profiteering" from the exchange of leads. Along with the guide we have an accompanying video you can watch here
Please familiarize yourself with the guidelines BEFORE assigning or agreeing to an assigned lead
House Sigma Inc. Brokerage
ISSUED February 28th 2021
The majority of HouseSigma client listings result from buyer leads. However having introduced seller call to action leads and tools we are seeing an increase of incoming Direct Seller Leads. These are categorized separately on the Lead Claim Board with only those having designated Seller Lead Claim Status being able to claim.
To qualify you must have
Achieved a minimum of Level 3 Lead Claiming (see Lead Claim Policy)
Completed at least two completed Listings on the deal submission (personal or HouseSigma Client)
Be HouseSigma "Seller Certified" by completing the "Listing Success" Module https://housesigma.thinkific.com/courses/ListingSuccess
If you believe you meet the criteria you can forward the certificate from the completed Module to ops-admin@housesigma.com and she will check your Deal Submission board and turn on the Seller Lead Claim ability commensurate with your current lead claim level (ie 3s or 4s).
This policy may be changed from time to time by HouseSigma Inc.
Notice of any changes to policies will be delivered to the Contractor in writing to the Company Email address.
House Sigma Inc. Brokerage
ISSUED FEBRUARY 2023
Purpose
The HouseSigma Vacation Policy is to ensure all representatives have arranged for suitable coverage in their absence to the extent that no HouseSigma client or potential client is left without assistance.
Commitment
Any representative who will not be available as a result of loss of connectivity or change in time zone or personal desire to disconnect MUST have a colleague ready to step in. Any remuneration arrangements (if any) are strictly the responsibility of the vacationing representative and their colleague to determine.
Communication
Vacation timeline, plans and backup colleagues must be communicated to the Broker of Record prior to departure. Further the vacationing representative should provide an emergency contact number should their regular contact means not be available.
Optional Pause on Lead Flow
If the vacationing rep will be out of the country beyond 30 days they opt to pause their lead claim ability and the monthly fee by advising the Broker of Record in advance of their departure.
IMPORTANT:
At this time we do not have a means of diverting any property inquiries from existing Follow up Boss clients to a covering colleague. Therefore to avoid any 1D reminder reassignments under the Lead Claim Policy you need to be prepared to provide a colleague with your FUB login AND/OR add them as collaborators on those you feel to be likely to require attention.
This policy may be changed from time to time by HouseSigma Inc.
Notice of any changes to policies will be delivered to the Contractor in writing to the Company Email address.
House Sigma Inc. Brokerage
ISSUED OCTOBER 2022
Termination
(a) The Contractor may terminate this Agreement for any reason at any time provided that
the Contractor gives the Company ten (10) days’ prior written notice. Should the contractor not provide 10 days notice there will be no reconciliation of monthly fees and no rebate will be issued. Should the company be required to engage with a client following the departure of the representative in regards to an unfinished transaction a $500 administrative fee will be deducted from the commission owed to The Contractor. Should The Company require another team member to do any site visits to ensure successful completion there will be increase in company split of 5% per instance to be passed along to the attending team member
(b) The Company may terminate this Agreement for any reasons at any time, provided the
Company gives the Contractor ten (10) days’ prior written notice.
(c) Either party may terminate this Agreement at any time, without prior written notice or any
further obligations, if the other party fundamentally breaches this Agreement.
Suspension of Services
(a) If the Company fails to pay the Contractor as required by this Agreement without due cause, the Contractor will be entitled to immediately suspend all activity relating to this Agreement upon delivery of written notice to that effect to the Company, and may pursue any other remedies which it may have at law or under this Agreement.
(b) If any dispute arises between the Company and the Contractor with respect to the Contractor’s performance of the Services or otherwise under this Agreement, The Contractor and the Company will attempt to resolve such dispute. If such a dispute arises, the Company will not be entitled to withhold timely payment under this Agreement pending resolution of such a dispute. If such payments are made on a timely basis or, if the parties than agree in writing that the payments may be made to an escrow account and are deposited into such an escrow account, the Contractor will not reduce or suspend the Services pending resolution of such a dispute.
This policy may be changed from time to time by HouseSigma Inc.
Notice of any changes to policies will be delivered to the Contractor in writing to the Company Email address.
House Sigma Inc. Brokerage
ISSUED 2018
UPATED OCTOBER 2022
The Contractor may provide services to companies and entities other than the Company on the condition that such services do not conflict with or breach the Contractor’s obligations to the Company, and provided that such services do not include acting as a real estate agent, and provided that the Contractor notifies the Company of such business endeavours and has declared alternate employment to RECO
Should The Contractor also hold a Mortgage Broker Licence the Contractor MUST inform the Company at the time of acceptance of contract or within 3 days of obtaining a Mortgage Licence. The Contractor will not promote their mortgage services to any HouseSigma Client. Further… the Contractor will not act as both realtor and mortgage agent on the same transaction. The contractor may refer the services of a mortgage broker from the organization they are registered with, but must declare to both the client and The Company any benefit monetary or otherwise derived from the referral.
Should The Contractor offer property management services they must make clear to their clients that service is separate and distinct from the services offered by HouseSigma Inc.
This policy may be changed from time to time by HouseSigma Inc.
Notice of any changes to policies will be delivered to the Contractor in writing to the Company Email address.
HouseSigma Inc. Brokerage
ISSUED 2018
UPATED OCT 2022
The Contractor hereby agrees to indemnify and hold the Company, any of its affiliates (including
HouseSigma, Inc. and HouseSigma.com or partners, harmless against any and all claims or actions taken against the Contractor from any previous employment or real estate dealings.
Further,
The Contractor will not pursue any legal action against a client without Brokerage Approval
The Contractor will not file any claim, complaint or action against any other member without the Brokerage approval
Should The Contractor’s actions result in any fines assigned to the brokerage they will reimburse the Brokerage including any legal fees incurred.
Enforcement of Buyer Representation Agreement Enforcement Policy Attached as in Schedule A
This policy may be changed from time to time by HouseSigma Inc.
Notice of any changes to policies will be delivered to the Contractor in writing to the Company Email address.
HouseSigma Inc. Brokerage
ISSUED 2018
UPATED OCT 2022
Purpose
The HouseSigma Cash BRA Enforcement Policy serves to support best Buyer Representation Agreement practices as well as manage the Contractors expectations in regards to a commitment of company resources in the pursuit of enforcement.
Gold Standard
If the client elects to have a property specific BRA, do not enforce a geographical location BRA unless the client is fully aware of what they are committing to.
BRA should be sent in a different signing session with a note of explanation that makes it abundantly clear that the client chose to commit and didn't mistake the BRA as part of the offer
Communication with client in regards to a commitment should be recorded in FUB
The "You Should Know" Client Support Document should be provided to the Client by email or better including in the signing session. (Buyer Representation, Client vs Customer)
Should the client signed to the BRA purchase through another licenced representative, Mediation/Arbitration via the appropriate real estate board is the only likely remedy.
It should be noted that it would be an incredibly rare circumstance that HouseSigma would elect to pursue a client through the courts.
The decision to approve and assist the representative in pursuing a BRA at mediation/arbitration will be weighted by adherence to Gold Standard practices as well as the amount of time (showings) invested by the representative.
Any claim costs charged by the boards will be the Representative's responsibility up front. For instance TRREB requires a filing fee of 5% of the amount being claimed (with a minimum of $500 and a maximum of $1500). If you are successful your filing fee is returned.
Cancellation Policy
HouseSigma reserves the right to cancel any BRA without agent approval upon request from the client based on an assessment of the above protocol or to assign another representative at the client's request. A cancellation may exclude a list of previously shown properties
This policy may be changed from time to time by HouseSigma Inc.
Notice of any changes to policies will be delivered to the Contractor in writing to the Company Email address.
HouseSigma Inc. Brokerage
ISSUED OCTOBER 2022
Purpose
HouseSigma is committed to creating a culture of respect and civility that is free of harassment, where all members of the company community share a commitment to professionalism, transparency and a commitment to upholding the company reputation in dealing with customers, clients and peers both inside our company and within the industry.
Scope
This policy applies to the company “What’s App” discussion boards but extends to any communication on any platform both internal and external (including any future forums or platforms launched).
Principles
Discussions that take place should be with a view to exchanging useful information, supporting colleagues, promoting positivity and from time to time acknowledging the challenges of our chosen profession in a constructive manner. Unwelcome dialogue includes but is not limited to criticism, mocking, name calling or any behaviour that would by the most basic standards be deemed unprofessional.
Internal Discussions
Our internal group and peer to peer discussions should adhere to the principles of engagement stated above.
External Discussions
HouseSigma management requests that our members refrain from participating in industry forums such as (but not limited to) Facebook Groups, Reddit Threads and other forums where real estate practices are discussed.
Should a member elect to participate in such forums, HouseSigma expects them as representatives of the company to adhere to the principles of engagement Stated above.
Responsibilities
Community members are expected to: • promote and contribute to a Respectful Workplace; • refrain from any violation of this policy; • report incidents where violations of this policy have occurred
Management and Staff are responsible not only for their own actions, but also for dealing with the actions of staff and community members under their supervision. Management must intervene if a violation of this policy has been brought to their attention and/or has been witnessed. Appropriate steps must be taken to address and resolve the situation.
This policy may be changed from time to time by HouseSigma Inc.
Notice of any changes to policies will be delivered to the Contractor in writing to the Company Email address.
House Sigma Inc. Brokerage
ISSUED JANUARY 2022
Purpose
HouseSigma is committed to creating a culture of respect and civility that is free of harassment, where all members of the company community share a commitment to professionalism, transparency and a commitment to upholding the company reputation in dealing with customers, clients and peers both inside our company and within the industry.
Incivility and disrespect in the workplace can be a barrier to effective communication, coaching, and performance. The impact can be severe as it may result in employee turnover, low productivity, reduced morale, diminished loyalty, and physiological impacts such as stress and depression that can lead to decreased participation and production. Incivility can escalate and may lead to more severe behaviours including harassment and violence.
Scope
This policy applies to all realtor members and staff (collectively referred to as community members). Issues of uncivil behaviour, including harassment towards any other member of the community or individuals associated through terms of contracts or agreements are governed by this policy.
Principles
Workplace disputes and conflicts should be addressed using approaches that foster clear communication and candor, facilitate respectful interactions and yield solutions of mutual agreement. Community members are to remain civil and respectful and any instances of incivility or harassment may be grounds for termination of contract.
Definitions
CIVILITY involves treating others with dignity and respect, and acting with regard to other's feelings.
Disrespect must not be confused with legitimate comment and/or advice from managers and supervisors on the work performance or work-related behaviour of an individual or group. Feedback on work performance or work-related behaviour differs from incivility or harassment in that feedback is intended to assist employees to improve work performance or the standard of their behaviour.
Civility requires that even the most critical feedback be delivered respectfully, privately, and courteously.
INCIVILITY deals with a broad range of behaviours including, but not limited to, unprofessional behaviour; rudeness; shouting or swearing; intimidation or bullying; threatening comments or behaviours/actions; unsolicited and unwelcome conduct, comment (oral or written including email communication), gestures, actions or contact that cause offense, humiliation, or physical or emotional harm to any individual.
Although incivility may be subjective or unintentional, this does not excuse the behaviour. Rather, these factors may provide an explanation that can help to resolve a complaint and guide future behaviour.
Many of the behaviours described above may fall within the Ontario Human Rights Code and the Occupational Health and Safety Act definitions of harassment. Harassment under the Ontario Human Rights Code occurs if the defined behaviour is related to a protected personal characteristic under the Code, for example, comments or conduct related to religion, race, disability, sex, gender or sexual orientation.
WORKPLACE HARASSMENT Is defined under the Occupational Health and Safety Act as engaging in a course of vexatious comment against a worker in a workplace that is known or ought reasonably to be known to be unwelcome. It is not considered harassment if an employer or supervisor were to take reasonable action, relating to the management and direction of workers or the workplace. Workplace harassment includes “workplace sexual harassment”.
Responsibilities
Community members are expected to: • promote and contribute to a Respectful Workplace; • refrain from any violation of this policy; • report incidents where violations of this policy have occurred
Management and Staff are responsible not only for their own actions, but also for dealing with the actions of staff and community members under their supervision. Management must intervene if a violation of this policy has been brought to their attention and/or has been witnessed. Appropriate steps must be taken to address and resolve the situation.
This policy may be changed from time to time by HouseSigma Inc.
Notice of any changes to policies will be delivered to the Contractor in writing to the Company Email address.
House Sigma Inc. Brokerage
ISSUED JANUARY 2022
PROPERTY OF HOUSESIGMA INC. The Contractor agrees to return any and all property belonging to the Company in his/her possession, charge, control or custody to the Manager immediately following his/her termination from the Company. Property includes, but is not limited to, all manuals, documents, reports, equipment, working materials and lists of clients prepared by the Brokerage or for the Brokerage.
CONFIDENTIALITY The Contractor recognizes and acknowledges that in the performance of their duties and through association with the Company, he/she will become knowledgeable with respect to a wide variety of confidential information relating to the business affairs of the Company. The Contractor agrees that, they will not disclose any confidential information relating to the Company to any person, enterprise or entity, either during the term of their contract with the Company or following the termination of such Agreement for any reason, or use such information directly or indirectly for the Contractor’s own personal gain or benefit or the benefit of any other person or corporation. If for any reason, the Contractor or HouseSigma Inc. should decide to terminate this agreement, the following provisions shall prevail:
a. It is understood that any and all databases developed by or for the Company or any of their subsidiaries are the sole property of the same, and any attempt to use these databases after termination would be, but not limited to, a violation of copyright infringements under Federal Law.
b. All Memoranda, notes, lists, records and other documents (and all copies thereof), including, without limitation, all such items stored in computer memories, CD's, DVD's or memory sticks or by any other means, made or compiled or made available to the Employee in the performance of the duties or the provision of the services a manager for the Company at any time during the term of this Agreement concerning the business or affairs of the Company hall be returned promptly upon the termination of this Agreement or at any time on request. On termination of this Agreement, you will return to us all things, materials and documents of ours that you have. You will maintain the strict confidentiality of such and of our plans, methods of doing business, trade secrets, clients and customers, trademarks, logos and slogans.
NON-COMPETITION AND NON-SOLICITATION The contractor hereby agrees that he/she will not at any time during the term of his contract with the Company and for a period of two (2) years thereafter, for any reason (without the prior written consent of the company), either directly or indirectly:
I. Divulge to any person, firm or corporation the name of any customer or supplier of the company;
II. Solicit any clients, customers, suppliers, contractors, distributors or other contactors of the Company or its affiliates at the date of termination of such employment or who were in such position at any time during the immediately processing twelve (12) month period;
III. Endeavour to entice away from the Company or any affiliate thereof, any such person or otherwise interfere with the relationship between such person and the Team or any affiliate thereof, or
IV. Offer employment to or endeavor to entice away from the Company or any affiliate thereof any person who was employed by the corporation or such affiliate at the date of termination of the corporation's employment hereunder or interfere in any way with the employer/employee relations between such employee and the Company or any affiliate thereof.
This policy may be changed from time to time by HouseSigma Inc.
Notice of any changes to policies will be delivered to the Contractor in writing to the Company Email address.
House Sigma Inc. Brokerage
ISSUED 2018
Contractors own Clients - Purchases and Listings
The Contractor shall be entitled to earn the following commission on deals completed
with the Contractor’s Own Clients: 80% to The Contractor and 20% to The Company
The contractor will have the opportunity to increase their own clients’ commission split to 85%, 90% and 95% respectively based on how many HouseSigma Client Deals they closed in the previous month.
Example of Increased Split on Contractor’s Own Client Commissions
House Sigma Client Closings in the previous month Contractors Own Client Commissions
0 HSC Closing COC closings @ 80/20
1 HSC Closing @ 50/50 COC closings @ 85/15
2 HSC Closings @ 50/50 COC closings @ 90/10
3 HSC Closings @ 50/50 COC closings @ 95/5
* Maximum split on Contractor’s own client is 95/5 unless cap is reached
Annual Commission Cap on Contractors own Client
The Annual Cap represents the maximum amount the Contractor will pay to the Company by the way of commission split on the Contractors own Client Commissions during the Representative’s contract anniversary year.
The Annual Cap calculation does not include HouseSigma Client commissions earned, or administration fees, The Annual Cap is reset at the beginning of each anniversary year to zero.
After the Annual Cap is achieved, the Representative receives 100% of all GCI received for the balance of the Anniversary Year on the Client’s Own Commission earned with an administration fee applied on each transaction. Annual Cap Amount: $20,000
Administration fee Payable on Transaction Completed after Cap is Reached: $500.00
Administration fee Payable on Leases Completed after Cap is Reached: 10% to a minimum of $250
Referral Fee's are an 80/20 split and count towards the Cap.
Invoking Cap is The Contractor's Responsibility. Should the contractor feel their company dollar paid on their personal clients has reached or surpassed $20k they must contact Accounting@Housesigma.com and request a reconciliation. The request must be made in the same anniversary year. No retroactive payments for previous anniversary periods will be considered.
This policy may be changed from time to time by HouseSigma Inc.
Notice of any changes to policies will be delivered to the Contractor in writing to the Company Email address.
House Sigma Inc. Brokerage
ISSUED 2018
UPDATED JANUARY 2020
UPDATED OCTOBER 2022
To continue our ongoing efforts to create fair opportunity for performers and discourage leads being claimed without being responded to we introduced the following program on August 1 2021
Here is the flow with an example/explanation of the email included:
An Email (labeled 1C) addressed to the Agent containing a list of all leads not receiving contact for over an hour since claiming is generated between 8am to 8pm every 2 hours
Action - Reaction
Take Action: No further Email
Take No Action: Reminders Continue
Any lead not responded to over 1 hours will result in a claim freeze of 24 hrs
Any lead not responded to over 24 hours will be reassigned
Note: This will also apply to leads that are currently assigned to you and have re-inquired. For the majority of you to clear these warning will be a simple 15 - 20 min task for you to respond as necessary to leads you have claimed.
This policy may be changed from time to time by HouseSigma Inc.
Notice of any changes to policies will be delivered to the Contractor in writing to the Company Email address.
House Sigma Inc. Brokerage
ISSUED AUGUST 2021
HouseSigma Representatives are strictly prohibited from conducting property viewings or providing any form of real estate services (showings, consultations, negotiations, paperwork, etc.) on behalf of any other brokerage.
Agents may only service:
Their own personally acquired clients (Personal Leads, Referrals from public / clients)
HouseSigma Clients (Company Acquired leads)
Client’s officially referred to our brokerage with an agreement referral (Requires HouseSigma’s Managerial approval & appropriate documentation)
This policy is in place to maintain compliance, and uphold the integrity of our brokerage operations.
Any violation of this policy may result in disciplinary action, up to and including termination of the agent’s agreement with the brokerage.
This policy may be changed from time to time by HouseSigma Inc.
Notice of any changes to policies will be delivered to the Contractor in writing to the Company Email address.
House Sigma Inc. Brokerage
ISSUED June 2025
All employees and independent contractors associated with the brokerage must abide by the provisions of the Telecommunications Act and the Unsolicited Telecommunications Rules, which established the DNCL.
The DNCL allows consumers to add personal telephone numbers (e.g., landlines, cell phones, faxes, and VOIPs) indicating they do not wish to receive unsolicited calls. Such calls include cold calls from REALTORS®.
A consumer’s registration on the list becomes effective 31 days after registering. Registration of a number on the list does not expire, and the number will stay on the list indefinitely unless it is removed.
Do Not Call Rules:
A. Statement of Policy:
This office respects the right of consumers to elect not to be contacted for marketing purposes. All employees and sales representatives associated with this office abide by the provisions of the Telecommunications Act, and in particular, the Unsolicited Telecommunications Rules.
B. The Person In Charge
i. The Managing Broker of each branch office is the Do Not Call Compliance Officer in this Company. On request, his/her name and contact information shall be made available to consumers who have inquiries or complaints regarding the Do Not Call policies of this office. Please see here for this office's Compliance officer.
ii. The Do Not Call Compliance Officer is responsible for establishing, monitoring and updating the office Do Not Call policies and maintenance of the Do Not Call Brokerage List.
iii. Staff and sales representatives must contact the Do Not Call Compliance Officer if they have questions regarding the brokerage Do Not Call Policy and Procedure and they are to defer to this person’s authority on these matters.
C. Restriction on Telecommunications
HouseSigma does not engage in “telemarketing” calls and agents licensed at HouseSigma are strictly prohibited from making any unsolicited telecommunications.(cold calling) You may not call potential clients when there has been no previous contact via our website or where there was no personal referral. Agents are strictly prohibited from hiring third-party telemarketers to conduct activities on their behalf.
This policy may be changed from time to time by HouseSigma Inc.
Notice of any changes to policies will be delivered to the Contractor in writing to the Company Email address.
HouseSigma Inc. Brokerage
ISSUED 2025
HouseSigma supports Agents who require time away from active trading due to medical or personal reasons. Requests must be submitted in writing and are subject to management approval at its sole discretion. Management reserves the right to request appropriate documentation as proof of the stated reason for the leave.
If Applicable Approved Agents will be transitioned to non-board status and must maintain their RECO / BCFSA / RECA license in good standing. While on leave, Agents are prohibited from engaging in any real estate trading activities, including working with leads (Company or Personal) or assisting clients.
Agents on approved leave will be removed from HouseSigma’s public agent directory, which will also remove their visibility from all associated platform features such as, Top 3 Community Agents, Agent Insights and Other agent-facing exposure or ranking tools
Agents may refer clients to actively trading HouseSigma agents and may arrange a referral fee directly with the receiving agent, in accordance with RECO / BCFSA / RECA regulations.
A reduced administrative fee of $50 per month will apply throughout the leave. This fee continues until the Agent provides notice of return and is formally reinstated by HouseSigma, at which point standard or inactive monthly fees will resume.
If applicable, Agents are expected to handover any active or pending clients in a professional and reasonable manner, ensuring minimal disruption to the client experience.
To resume business operations, the Agent must:
Submit formal notice of intent to return via email to their manager.
Reinstate real estate board membership (if applicable), and
Obtain approval from HouseSigma, which reserves full discretion to accept or deny reinstatement.
HouseSigma Inc, Brokerage
ISSUED JULY 2025