Airline Ground Crew

地勤人員

Duties 職責

Ground crew is responsible for providing customer services in the airport for passengers from different countries. Their main duties are as follows:

地勤人員在機場負責接待來自不同國家的旅客，以下是地勤人員主要職責：


  • Assist passengers in departure procedures 為離境旅客辦理登機手續


  • Check passenger travel documents and flight ticket 檢查旅客的旅遊證件和機票


  • Seat allocation and baggage arrangement for passengers 處理座位安排、行李寄艙、貨運安排


  • Attend to customer enquiries 提供客戶服務，解答旅客查詢和疑問

Working hours 工作時間

42 hours a week, work in shift or may require work overtime

每星期約42小時，採用輪班制或需要加班

Working environment 工作環境

Work in restricted and/or non-restricted area in the airport

在機場禁區內或禁區外工作

Personality 職業性格配對

  • Patient 有耐性

  • Helpful 熱心助人

Promotion and Reference Salary 晉升階梯及薪酬參考

  • Ground crew 客運服務員

Approximately $14,000 - 16,000


  • Customer service manager (level 1/2/3) 服務主任(分1/2/3級)

Approximately $15,000 - 20,000


  • Customer service supervisor (level 1/2) 督導員(分1/2級)

Approximately $22,000 or above

Entry requirements 入職條件


  • Level 2 or above in five subjects (including English) in HKDSE , or equivalent

中學文憑試五科達第二級或以上（包括英國語文），或同等學歷


  • Comply with the language proficiency requirements of the airline.

符合航空公司的語文能力要求


  • Fluent in English, Cantonese and Mandarin

操流利英語、粵語及普通話

Industry Sharing 行業分享