Duties 職責

Ground crew is responsible for providing customer services in the airport for passengers from different countries. Their main duties are as follows:

地勤人員在機場負責接待來自不同國家的旅客，以下是地勤人員主要職責：

• Assist passengers in departure procedures 為離境旅客辦理登機手續

• Check passenger travel documents and flight ticket 檢查旅客的旅遊證件和機票

• Seat allocation and baggage arrangement for passengers 處理座位安排、行李寄艙、貨運安排

• Attend to customer enquiries 提供客戶服務，解答旅客查詢和疑問

Working hours 工作時間

42 hours a week, work in shift or may require work overtime

每星期約42小時，採用輪班制或需要加班

Working environment 工作環境

Work in restricted and/or non-restricted area in the airport

在機場禁區內或禁區外工作

Personality 職業性格配對

• Patient 有耐性

• Helpful 熱心助人

Promotion and Reference Salary 晉升階梯及薪酬參考

• Ground crew 客運服務員

Approximately $14,000 - 16,000

• Customer service manager (level 1/2/3) 服務主任(分1/2/3級)

Approximately $15,000 - 20,000

• Customer service supervisor (level 1/2) 督導員(分1/2級)

Approximately $22,000 or above

Entry requirements 入職條件

• Level 2 or above in five subjects (including English) in HKDSE , or equivalent

中學文憑試五科達第二級或以上（包括英國語文），或同等學歷

• Comply with the language proficiency requirements of the airline.

符合航空公司的語文能力要求

• Fluent in English, Cantonese and Mandarin

操流利英語、粵語及普通話

Example of related training and courses 相關培訓及課程例子

Higher Diploma / Associate Degree / Advanced Diploma 副學士/高級文憑/高等文憑

• Community College of City University - Associate of Science in Airport Operations and Aviation Logistics

香港城市大學專上學院 – 理學副學士(機場營運及航空物流)

• School of Continuing and Professional Education, City University of Hong Kong - Advanced Diploma in Tourism and Airline Management

香港城市大學專業進修學院 – 旅遊及航空管理高等文憑

• Hong Kong College of Technology – Higher Diploma in Tourism Management (Airline Services)

香港專業進修學校 – 旅遊業管理高級文憑(航空服務)

• Hong Kong Institute of Vocational Education, Vocational Training Council - Higher Diploma in Aviation Services and Passenger Transport

職業訓練局香港專業教育學院 –航空服務及客運管理高級文憑

• HKU School of Professional and Continuing Education - Higher Diploma in Aviation Studies

香港大學附屬學院 – 航空學高級文憑

• Hong Kong Baptist University, School of Continuing Education - Associate of Arts (Tourism and Hospitality Management)

香港浸會大學持續教育學院 – 旅遊及款待業管理文學副學士