Getting started with the MiCollab Client web app
The MiCollab Client for Cardinal Voice enables you to:
Control your office phone from your desktop—make calls, answer calls, organize internal phone contacts.
Control your Status to direct calls to wherever you are.
Review your voicemail messages.
You may already be familiar with the MiCollab Client application that is installed on campus desktops for faculty and staff.
There is a MiCollab Client web app that performs the same functions as the desktop program, and can be used from any desktop web browser.
This page provides detailed instructions for logging into the MiCollab Client web app for the first time and setting your app password.
Table of contents:
IMPORTANT: When working from home, those with Standard Desk must use the micollab.cua.edu web app (not the software app).
Prerequisite
The Cardinal Voice service level for your office phone needs to be Standard Desk or higher in order to use the MiCollab Client. Please check with your department head or front office to learn the service level for your extension. (Most employees have service level Standard Desk.)
1. Obtain initial MiCollab logon credentials
Unlike the MiCollab Client desktop app that uses an authorization key, the web app uses a username and password for its login authorization.
The username is the one associated with the Standard Desk or higher service level phone extension, and is almost always your Cardinal Credentials username.
You can find the initial password in the welcome email sent by the system with subject "Your password for User Portal". If you don't find it in your inbox, be sure to look in All Mail, or use Gmail's search to look for the subject text.
2. Log in using a web browser
The MiCollab Client for Cardinal Voice web app is found at the following URL.
On the login page, use your credentials from Step 1 to log into MiCollab Client.
Agree to the license terms (which are already approved by the University). You only need to do this once.
Each time you log on, a note about Emergency Calls is displayed. Read the note, then click OK to dismiss it.
(Important: If you do need to call 911 when off campus, please be sure to use your personal phone to do so, not MiCollab. On campus, call 5111 to reach Public Safety.)
3. Change your MiCollab password
Once you have logged on using the initial password, please change the password to one of your own choosing by navigating as follows.
Settings > General > Change Password
(The MiCollab Client uses its own password; it does not know how to automatically use your Cardinal Credentials password.)
Type your initial password into the "Current Password" text box.
Choose a new password for the MiCollab Client.
Must be 6 to 20 characters in length
Cannot contain the previous password or login name
Enter the new password into the "New Password" text box.
Type it again into the "Confirm New Password" text box. The border of the "Confirm" remains red and the "Save" button is disabled until the text matches what you typed in the "New Password" box.
Once the new password matches in each of the two text boxes, the border of the "Confirm" box is no longer red, and the "Save" button is enabled.
Click "Save" to update the password.
When you change your MiCollab Client password, the web app displays a "No Server Connection" warning.
Wait one minute or so for the "MiCollab Error" pop-up warning that "your password has been changed on another device."
Click "OK" to return to the logon screen.
Use your new password to log back in to the MiCollab Client web app.
4. Enter your Voicemail PIN
Please navigate as follows: Voicemail.
The first time you view your voicemail, the system prompts you for your PIN. Please enter the numeric PIN you use to access your voicemail on your office phone. You only need to do this once.
Making a call
Use the MiCollab web app to place calls.
To specify the call recipient, use Contacts, search in the search box, or just type an extension or full number in the search box.
Click the Call button.
Your personal phone rings—answer it.
You hear Cardinal Voice calling your party.
They answer and your call begins.
When in a call
You participate in the call on your personal phone, but you control the call through the MiCollab web app.
To end the call, press the red Hang up button in the app, or hang up your personal phone.
Other Call Control features are Dialpad, Conference, Transfer (Supervised), Pickup/Handoff and Hold/Retrieve.
If you navigate away from the call screen in the web app, a "Return to call" bar appears. Click the bar to return to the call screen.
Next step
Once you have set your MiCollab password, you can add a Mobile number for your remote location.
For more information about Cardinal Voice, please visit the Cardinal Voice program page.