Ricoh Frequently Asked Questions
Notice: The University is transitioning to a new printing program: Cardinal Printing. The instructions on how to use the Ricoh printers below are obsolete in your area if you have already received a new Canon printer. For instructions on how to use your new Canon printer, see these instructions. If you have any questions please email techsupport@cua.edu.
The university has a contract with Ricoh for multifunction copiers that also can be network printers and scanners. Departments work with the Office of Procurement and Payment Services to obtain one or more networked Ricoh multifunction copiers to provide network printing in their office space.
This page has answers to frequently asked questions about the Ricoh MFP devices.
What do we do when we have a problem with our Ricoh copier?
Technology Services will either handle the service request itself, or will contact Ricoh Support on your behalf. Some actions are your department's responsibility, as listed below.
Contact Technology Services for these issues:
Fixing hardware problems with the copier
Can't log onto the copier panel to copy or scan
Scanned document won't send (see below also)
Resolving recurring paper jams
Fax won't send
Adding or removing people from copier function access lists
Moving the copier to another location (Ricoh will move it for a charge, but we will coordinate)
These actions are your department's responsibility:
Changing the toner and waste cartridges
Adding paper
Adding staples
Clearing a paper jam
Ordering toner and staples from Ricoh
To contact Technology Services for Ricoh copier issues, send email to techsupport@cua.edu. Please include this information in your message:
The machine's ID number located on the sticker on the front of the copier,
The building and room number where the copier is located, and
The name of the printer queue that you use to print to the copier (if applicable).
How do we get supplies for the Ricoh copier?
Toner cartridges and staples are provided free of additional charge from Ricoh through the university's contract.
The copier must be registered with Ricoh before you can order supplies.
Each department is responsible for purchasing their own paper: copier paper is not included in the university's contract with Ricoh.
Please be sure to use only toner that you have ordered specifically for this Ricoh copier. Using toner that is for a different copier (including older Ricoh models) can damage the copier.
The toner doesn't seem to be lasting too long. Is something wrong with our unit?
No, different pages can use different amounts of toner depending on the density of the content. When you start to run out of toner, a red toner light will blink to remind to you to replace the toner. Once the light starts blinking, you have about 100 copies left--please make sure you have a new toner cartridge on hand.
Can we move the copier to another location in our office space?
No, do not attempt to move the copier. The bracket that attaches the finisher to the copier can be damaged if the copier is not moved correctly.
Technology Services will coordinate the move with you and Ricoh. There will be a charge for this service. Please email techsupport@cua.edu to let us know where/when you would like the Ricoh to move. We will work with you to ensure that there is an available network port in the new location and ensure the transition is smooth.
How are departments trained to use the copier?
If your department needs training, perhaps because new staff have been hired, please contact the university's Ricoh representative by emailing techsupport@cua.edu to arrange it.
We want to use our copier for network printing and scanning. How do we get this set up?
You must have a nearby network wall jack into which the copier can be connected. When your copier arrives, Technology Services will configure your copier for network printing and scanning within two business days.
Should the copier be turned off at the end of each day?
No, the Ricoh copiers have an energy saver feature in which the units will power down when not in use. Once you touch a key or place your documents in the feeder, the unit will wake itself up.
The copier was accidentally powered off. How do we turn it back on?
If the copier is completely powered off, turning it on is a two-step process.
Lift the plastic shield covering the red power switch on the left front of the copier, and press the switch to the "1 On" position. Wait 10 seconds.
Press the main power switch on the copier panel.
Normally you should not turn your copier off, as it uses energy saving features automatically. But, if you do need to this for some reason, follow these two steps:
Press the main power switch on the copier panel. Wait 10 seconds.
Lift the plastic shield covering the red power switch on the left front of the copier, and press the switch to the "0 Off" position.
How do we get a printable manual for our Ricoh copier?
You can find a manual for the Ricoh copier on Ricoh's web site, ricoh-usa.com.
Product manuals are located under Support & Downloads > Product Manuals.
Why aren't some of my scans arriving in my inbox?
Google limits attachment sizes to 25 MB. Anything over this cause the mail to not send. To deal with this limitation, you can scan directly to a USB drive. The USB port is location on the Ricoh to the right of the interface.
A good rule of thumb to know how many pages will hit the 25 MB threshold is:
1.25MB = 25 pages typed single sided or 12.5 pages standard typed double sided
25MB = 25 single sided pages color or 12.5 pages double sided
How can I email a document from Ricoh scanner?
If you have a Catholic University email address, you simply need to select Scan and then select Manual Entry to enter your email address. Once it has been entered, you can scan.
Can I lock my Ricoh so only my department can scan/copy?
Yes, this is a free service Ricoh can provide to your department. You can choose to use one code for the entire department or one code per person. Your department is responsible for keeping track of the codes. To obtain this service, please contact Technology Services and we will coordinate it with Ricoh on your behalf.