Classroom Software FAQ

How do I request software be installed in my classroom/lab?

If you are seeking to purchase software for classroom/lab use that is not listed on the Technology Storefront, please first submit a ticket at techsupport@cua.edu, as it is possible that the software is already approved and available through an existing agreement.

If the software is not already available, it must meet the requirements of purchasing software with university funds.  Among other requirements, it must be be properly licensed (which means your department needs to purchase it if it is not available free of charge), and have gone through the contract approval process for its Agreements.

What is meant by the contract approval process?

The University has a Contract Approval and Signature Authority Policy that governs how it enters into legally binding agreements ("contracts") with other entities. Software license agreements (Terms and Conditions, Privacy Policy, etc.) are contracts and must follow the Contact Procedures for Business Contracts. The approval process can take several weeks, so it is best to initiate it as soon as possible.

What happens once the software is licensed and its contracts approved?

Once the Procurement Services office has approved the software, Technology Services contacts the requester, acquires the installation media, and schedule a time to install the software on the requested classroom/lab computers.

If I missed the deadline for requesting classroom software, can I still have the software installed?

If you have missed the deadline, we are happy to help deploy the software as quickly as we can, but we cannot guarantee that it will be installed and ready when you need it.

The due dates are set to help facilitate communication between the various schools and departments on campus and Technology Services. Submitting the required information on time will ensure that we can deploy the software before classes begin.

What if I have a problem with software installed in a classroom or lab?

Please contact the Service Desk, as we would be happy to help! You can email techsupport@cua.edu or call us at 202-319-4357 (xHELP).

Our classroom/lab computers take a while to log in. Can anything be done to speed them up?

All classroom/lab computers use configuration management software that resets the system to a known good state every time the computer reboots in order to ensure that the computer is in good working order for the next person that uses it. Because of this feature, every time a user logs on, it is like they are logging on for the first time. This is slower because the computer must set up the user’s profile.

All lectern instructor computers in Enrollment Services-managed classrooms are equipped with a fast SSD to reduce this logon time wait.

My classroom/lab computers need access to printing resources. How can I request these?

Classroom computers are configured by Technology Services to use specific printing resources. Please email techsupport@cua.edu with the location of the classroom/lab and the name of the printer the computers should use.

Can students print to campus printers from their personally-owned laptops?

Yes. There is a list of open printers with instructions to map them to your laptop the Student Printing page. If you need help, please email techsupport@cua.edu or call us at (202) 319-4357.