For weekdays or services, in the event of a suspected fire, staff should Investigate the situation.  If there is any doubt regarding whether there is a fire situation, ‘000’ should be called.

Employees should interact with customers during an emergency by:

• clearly and calmly telling customers if there is a need to stay where they are or evacuate;

• directing the customers toward the exits and asking them to remove themselves from the building until told they may return; 

• ensure no new customers enter the building; and

• visually confirming that everyone is behaving as needed.

Staff should remove themselves to the Assembly Area after evacuating customers, if it was safe to do so. 

At the Assembly Area staff will be told to wait until the all clear has been given before returning to the cafe. 

If the fire has started in the cafe, any worker can call ‘000’ and provide details of the incident and building address. The Cafe Fire Warden, Manager or Supervisor should immediately contact the Venue Chief Fire Warden - Brett Jorgensen (0419 028 423) 

The Supervisor should take a copy of the daily roster to the evacuation area. 

The Cafe Fire Warden, Manager or Supervisor should switch off all electric items including cookers, fryers,  overhead extractors, air conditioning and gas mains if safely able. 

Even if staff are able to put out a fire, someone must still call the Chief Fire Warden.

In the event of an Electrical Fire

1. Shut electricity down - main switch out back of cafe. 

2. Put out by fire blanket or extinguisher; switching the power off is the most important thing. 

3. Do not pull plug from wall if power is still on. 

In the event of a Fat Fire

1. Use an extinguisher or blanket if safe to do so.

2. Turn off any exhaust fans. 

In the event of a Generic Fire

1. For example if the fire started in the upstairs office, follow all other procedures for first response, evacuation and contacting the Chief Fire Warden.

In the event of a power outage

1. If the event is with an external organisation, key team are on comms. Ask customers to sit tight until Supervisor can get word from the hirer as to whether we are continuing or evacuating people. 

2. If the event is a Sunday service, send someone to the sound box to get an update from the highest ranking Executive as to what is happening, then follow suit. 

3. If the event is a non Sunday service event, eg a life group leaders night time event where the cafe is open, the Supervisor would wait a few minutes to see if the power comes back on and if not, work with the event organisers as to whether you stay open, without power and with torches for lights or close and ask people to leave. 

Food Safety 

1. If the power has been off for a certain time period, (the App will tell you) food must be discarded if it has become unsafe.