Unable to Match Tutor in Pair or Assign to Group

The attempted Match Date is prior to the tutor’s Intake Date in the program

• • 1. Tutors cannot be assigned to groups or pairs before they were enrolled in your program. Intake to the program must come before group or pair enrollment, and the dates must reflect that.

    2. Return to the tutor record and open the record.

    3. In the Tutor Data tab, Key Info panel, verify the Intake Date.

    4. Update the Intake Date if needed, bearing in mind that the Intake Date should always remain what it was at entry (unless being updated due to a data entry error) as it should always reflect the initial date of intake.

    5. Assign the tutor with a date on or after the Intake Date.

Do not update the Intake Date each fiscal year. The History panels will update automatically to reflect the history as tutors exit and return.