Add a New Account

The process for creating a new account depends on your state or agency. If you are unsure which process applies, contact LACES Technical Support for guidance on how accounts are managed in your area.

Account Creation Methods

1. Account Manager (Agency-Managed)

For clients with access to the Account Manager:

• An Agency System Administrator within your organization is responsible for creating and managing user accounts.

• Refer to the documentation for step-by-step instructions on setting up new accounts and managing user access:
  Account Management Documentation

2. State Approval Required

For some state clients, new accounts must be approved at the state level.

• Contact your state office or designated state contact to request a new account.

• Depending on the state:

  • A State System Administrator may create the account, or

  • The request may be forwarded to LACES Technical Support after approval

3. LACES Technical Support (Direct Request)

If your agency:

• Does not use Account Manager, and

• Does not require state approval

Then new accounts are created by LACES Technical Support.

To request a new account:

• Provide the user’s:

  • Name

  • Email address

• Submit your request using the form below:
  Tech Support Form

If you are unsure which method applies, start by contacting LACES Technical Support for assistance.