Induction Process

We know that your first few weeks with us are really important as you are learning all about RUSH and building relationships with your colleagues. Our induction process has been carefully planned out to offer you maximum support.

What's the induction process for a Stylist?

Day 1

Documentation and proof of ID checked and contract returned signed (if it hasn't been already)
Introduction to your buddy and the salon team
Go through important policies in the handbook and how to access the handbook and forms
Lunch with your buddy

Days 2, 3 & 4

Attend The RUSH Way training at the Academy
On your last day of training, you'll be booked onto further courses

Day 5

In salon, discussion questions and consolidate learning from The RUSH Way
Ensure any further training is booked in as needed
Talk through Employee Progression Checklist
Set simple learning objectives and expectations

End of Week 1

Informal 1-2-1 with your manager
Catch up call with HR
Discuss next few weeks, set some simple targets and answer any further questions

What's the induction process for a Front of House?

Day 1

Documentation and proof of ID checked and contract returned signed (if it hasn't been already)
Introduction to your buddy and the salon team
Go through important policies in the handbook and how to access the handbook and forms
Lunch with your buddy
Shadow the current Front of House

Day 2

Attend The RUSH Way training at the Academy - morning
Customer service training at the Academy - afternoon
Zenoti training modules 1-4 - afternoon

Day 3

In salon, discussion questions and consolidate learning from The RUSH Way
Ensure any further training is booked in as needed
Talk through Employee Progression Checklist
Set simple learning objectives and expectations

End of Week 1

Informal 1-2-1 with your manager
Catch up call with HR
Further Zenoti training as needed
Discuss next few weeks, set some simple targets and answer any further questions

What's the induction process for an Apprentice?

Day 1

Documentation and proof of ID checked and contract returned signed (if it hasn't been already)
Introduction to your buddy and the salon team
Go through important policies in the handbook and how to access the handbook and forms
Provisional enrolment on the LHAA with a start date of 4 weeks later
Shadow the current Front of House

Day 2

Attend The RUSH Way training at the Academy - morning
Customer service training at the Academy - afternoon
return to salon for afternoon (if practical)

Day 3

In salon, discussion questions and consolidate learning from The RUSH Way
Ensure any further training is booked in as needed
Talk through Employee Progression Checklist
Set simple learning objectives and expectations

End of Week 1

Informal 1-2-1 with your manager
Catch up call with HR
Discuss next few weeks, set some simple targets and answer any further questions

End of Week 4

Feedback from LHAA on your first week

What's the induction process for a Manager?

Day 1

Attend The RUSH Way training at the Academy - morning
Customer service training at the Academy - afternoon
Manager specific training - afternoon
Confirm receipt of all documentation and check proof of ID
Assign manager mentor

Day 2

Zenoti training (modules 1-4)
Introduction to your team and salon
Discussion questions and consolidate learning from The RUSH Way
Ensure any further training is booked in as needed
Talk through Employee Progression Checklist
Set simple learning objectives and expectations
Set task for first team meeting and homework task to report back at end of first week

End of Week 1

Further Zenoti training
Catch up call with your mentor & HR
Discuss next few weeks, set some simple targets and answer any further questions

What's the induction process for Head Office Staff?

Day 1

Attend The RUSH Way training at the Academy - morning only
Role-specific training - afternoon only

Day 2

Discussion questions and consolidate learning from The RUSH Way
Talk through Employee Progression Checklist
Set simple learning objectives and expectations
Introductions to various departments

End of Week 1

Arrange any further training
Catch up call with HR
Discuss next few weeks, set some simple targets and answer any further questions

What happens after Week 1?

At the end of weeks 2 & 3 you'll have further informal 1-2-1s with your manager.

At week 4 you'll have your first probation review, during which your targets will be reviewed, further training will be booked and your Employee Progression Checklist will start being signed off.

At week 8 you'll have your second probation review, during which your manager will discuss any targets that aren't being met and look at additional support and will continue to sign off your Employee Progression Checklist.

At week 12 you'll have your third (and hopefully final) probation review, during which your manager will discuss your overall performance and your Employee Progression Checklist and will confirm the status of your probation (see Probation Period policy).

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