How Do I Fix Samsung Printer Offline Error? (Tutorial Steps)

You’re all set to print something important, but then you notice the printer isn’t responding and shows an offline error. Many users face this error at least once while printing. When I faced this issue for the first time, I had no idea what caused it. After years of dealing with printers, I’m capable of writing this blog so I can help beginners troubleshoot their errors hassle-free.

This guide includes methods to help you bring your Samsung printer back online. An offline error indicates that the printer is not connected to the network or the device. It could be anything like a USB, Ethernet, or Wi-Fi connection.

As a result, when you send a print command to your Samsung printer, it doesn’t respond and displays an offline error message. It’s one of the common errors a printer can show. You can follow the instructions in this post to fix the error.

Basic Troubleshooting

Well, a printer can go offline due to minor issues, such as its cables being loose or the internet being down. Hence, before moving on to the advanced troubleshooting, check if basic steps may resolve the error.

1. Check if the printer is securely connected to the USB, Ethernet, and Wi-Fi connections.

2. Unplug the cables and plug them back into the slots and into the power outlet.

3. If necessary, restart the wireless router to troubleshoot the wireless connection.

4. Ensure that the printer and computer or mobile device are on the same wireless network.

If the printer still shows offline after checking these steps, move on to advanced troubleshooting.

Advanced Troubleshooting

Now let’s move on to advanced troubleshooting methods. When I say advanced, it doesn’t mean anything complex. These methods involve changing a few settings on your computer. I’m sharing the four best methods to fix an offline printer.

Method 1: Disable the “Use Printer Offline” Option

If your computer has this setting enabled, your printer will automatically go offline. Sometimes, due to technical glitches or accidents, settings may change. Hence, you must disable this setting to get the printer back to online status.

1. Open the Start menu on the computer, and search for Settings.

2. On the left sidebar, select Bluetooth & Devices, and click on Printers & Scanners.

3. Choose your printer’s name from the list, and then click on the Open print queue.

4. Finally, select Printer at the top of the menu, and ensure the “Use Printer Offline” option is disabled.

That’s how you can uncheck the offline option on the computer to get it back online.

Method 2: Restart the Printer Spooler Service

The print spooler is a Windows feature that sends print commands to the printer in order. This feature should work correctly; otherwise, it won’t send print commands to the printer, resulting in an offline printer error. In order to fix the offline error, you need to restart the print spooler.

1. Head to the bottom of the computer’s screen, and click on the Windows icon.

2. Search for Services in the search field, and press Enter.

3. Scroll down on the Services page, and select Print Spooler.

4. Right-click on the Print Spooler and then click on the Restart option.

5. Again, right-click on Print Spooler and select Properties.

6. Confirm that the Startup Type is set as Automatic.

Finally, restart the computer to implement the changes.

Method 3: Update the Samsung Printer Drivers

When the printer drivers are outdated, missing, or corrupted, it will make the printer go offline. Therefore, you must update the printer drivers to resolve the printer’s offline error.

1. Turn on your computer and press the Windows and R keys together to open the Run box.

2. Type devmgmt.msc in the box, and hit Enter.

3. Now, Device Manager will be open on the computer.

4. Check for the Print Queues option from the list, and expand it to see the options within it.

5. Right-click on your printer model when you see it, and then select Update driver from the menu.

6. Select Search automatically for updated driver software, and allow your computer to locate the latest printer drivers.

After updating the driver software, the printer should come back online.

   Frequently Asked Questions

Question

Why Is My Samsung Printer Suddenly Offline?

Your Samsung printer is suddenly offline due to various reasons. For instance, a poor network connection, driver-related issues, or the “Use Printer Offline” option being enabled. A print spooler issue or another technical glitch may also cause the printer to go offline.

Question

What Are the Signs of an Offline Samsung Printer?

When a Samsung printer goes offline, it will display the “Offline” status message on the computer or the printer. The printer won’t print, or it constantly shows error messages on the screen due to a connection problem or a 'stuck print queue'.

Question

How Do I Resolve Offline Samsung Printer Issue?

Learn 'How to Resolve Samsung Printer Offline Issue', you can follow a few troubleshooting methods. For instance, verify the printer connection, disable the “Use Printer Offline” option, restart the print spooler service, and update the printer drivers. 

Source: How to Fix Samsung Printer Offline Error