How to Fix Xerox C230 Laser Printer Offline Error?

There’s nothing more frustrating than sending an important document to print and suddenly seeing a message saying, 'Xerox printer offline' This often happens when a deadline is near, the team is waiting, or your boss needs a printed copy immediately.

If you’ve got a Xerox C230 laser printer, you’re not alone in facing this issue. In fact, I decided to write this guide because I’ve personally walked people through this exact issue more times than I can count. From small office setups to home workspaces, this offline error tends to pop up anytime, often with no clear reason. But the good news? It’s usually fixable in minutes once you know where to look.

This guide offers step-by-step guidance for those unfamiliar with printer settings. I’ve broken things down into easy actions you can take, even if you’ve never touched printer settings before. So, whether you’re trying to avoid calling customer support service or just want your printer to behave like it’s supposed to, you’re in the right place. Let’s walk through the fix together and get your Xerox C230 printer printing again in no time.

What Is Xerox Printer Offline Error and Why Does It Occur?

If you are still searching “Why does my Xerox printer say offline” on Google, take a deep breath. Several common reasons are responsible for this error. However, the “Printer Offline” error means your printer isn’t connecting to your computer or is unable to communicate with your device (phone or computer). This can happen for the following reasons:

• The printer is off.

• A loose cable.

• Problems with the wireless connection.

• Wrong printer settings.

  • The printer is not set as the default.

  • Outdated printer drivers.

  • Pending print jobs. 

In the next section, we will look into the steps where we will try to fix the causes mentioned above to fix our Xerox printer offline error.

Ways to Resolve Xerox C230 Laser Printer Offline Error

So, I have discussed two troubleshooting methods below: Basic and Advanced. In basic troubleshooting, we mainly check and ensure that there are no issues with our connection or network. In advanced troubleshooting (only required when basic fixes don’t work), we make some changes to our printer-related settings on a Windows PC so that we can get our printer back to an online state. Let’s start with the basic one.

Method 1: Basic Troubleshooting

Discover simple troubleshooting steps to fix your printer's offline error quickly and get it back online without any hassle.

Fix 1: Check if the Printer is Powered On

1. Ensure that the printer is turned on.

2. Look for any lights on the printer indicating power.

3. If it’s off, press the power button to turn it on.

Fix 2: Inspect the Cables

1. Confirm if all the power cords are inserted into your printer and the wall outlet properly.

2. If you’re using a USB cable, ensure it’s securely connected to both the printer and the Windows PC.

Fix 3: Verify Wireless Connection

1. Make sure that your printer is connected to your Windows computer’s Wi-Fi network.

2. Check the printer’s display panel for the network status or error messages.

3. If necessary, reconnect the printer to Wi-Fi through the printer’s menu settings.

Fix 4: Restart the Printer and Computer

1. Power off the printer and the computer.

2. Wait for about 30 seconds, and then power them back on.

3. This can help refresh the connection.

If none of these fixes worked for you, proceed to the second method, Advanced Troubleshooting, which I have described below.

Method 2: Advanced Troubleshooting

Apply these effective fixes on your Windows 10 computer to fix an offline error on your printer and restore seamless functionality in just a few steps.

Fix 1: Set Xerox Printer as Default

• Select the Start button (a Windows logo icon) on the taskbar in the lower leftmost corner of your PC.

• Then, select Settings (a gear icon) and click on Bluetooth & devices > Printers & scanners.

• Next, make sure that “Let Windows manage my default printer” is set to Off under the Printer preferences section. 

• On the same page (under Bluetooth & devices > Printers & scanners), select the “Xerox C230 printer” you want to set as the default from the list of installed printers.

• Then, select the option Set as default printer in the Printer section.

By setting your printer as the default, you will be easily able to fix the Xerox printer offline on your Windows computer.

Fix 2: Update Outdated Printer Driver

1. Turn on your PC and right-click on the Start button, i.e., the Windows logo on the taskbar.

2. Select the Device Manager from the list.

3. Then, click on the arrow icon adjacent to Print queues. A further list of printers will appear; right-click on your printer.

4. Now, select the Update driver option.

5. Tap on the “Search automatically for updated driver software.”

6. Now, your PC will start updating your driver if it is outdated. 

After that, you can print something on your printer and confirm whether the problem still exists.

Fix 3: Clear Pending Print Jobs

• Initially, press the Windows key + the R key at the same time. This will open a Run box. Type in services.msc and press Enter.

• In the Services window that pops up, find the Print Spooler service, right-click on it, and choose the Stop option. Make sure to keep the Services window open.

• Next, open the Run box again. Type “%systemroot%\System32\spool\printers\” in the box and hit Enter.

• Now, press Ctrl and A together to select all the files you see. After that, press Shift + Delete to remove all of them permanently.

• Finally, go back to the Services window, right-click on Print Spooler again, and select the Start option.

Now, you should try printing again, as your Xerox printer should be back online.

  Frequently Asked Questions

Question

How Do I Prevent Xerox Printers From Going Offline Again?

To stop your printer from going offline, keep the following in mind:

1. Make sure it’s connected to the Wi-Fi or USB properly.

2. Keep the printer drivers updated and check for any software updates.

3. Restart both the printer and the Windows computer regularly.

4. Finally, ensure the printer is set as the default device.

Question

What if Fixes for Xerox Printer Offline Issue Don’t Work?

If the troubleshooting methods don’t work for you, try the following:

1. First, restart your router to improve the connection.

2. Check cables for damage and try using a different USB port if connected that way.

3. If problems continue, try reaching out to customer support for help.

Question

Do I Need to Fix Offline Issue Every Time Xerox Printer Goes Offline?

Yes, you may need to adjust settings or address the causes each time your printer goes offline, but regular maintenance can reduce the frequency of this issue.

Source: How to Fix Xerox Printer Offline Error